Johnny_Ryall

Royalty

Comments

  • Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
    in Switching from one iPad to another, level progression lost. Comment by Johnny_Ryall April 2017
  • Hello, Thank you for your post. I have checked your game account and your game progress is saved and it is still available. You only need to go into the app and reconnect to the relevant Facebook/Kingdom account and your progress will return. To reconnect with Facebook please make sure first that you are logged in to the…
    in Lost games. Back to level one in candy crush saga Comment by Johnny_Ryall April 2017
  • Hello Bob, Please refer to this thread for further information about our events: https://care.king.com/en/candy-crush-jelly-saga/new-feature-not-showing-in-your-game-more-info-here Kind regards, Johnny
    in Candy crush Comment by Johnny_Ryall April 2017
  • Hello Zarbon, Could you please run through the steps provided in this thread here and let me know if they resolve the issue: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out Kind regards, Johnny
    in Bubble Witch saga 3 is not works, I hope you can help me Comment by Johnny_Ryall April 2017
  • Hello Lilian, I'm sorry to hear that this happened. This event isn't available to all players so it's possible that the test group has changed recently. You can read more about how we test our events here: https://care.king.com/en/candy-crush-jelly-saga/new-feature-not-showing-in-your-game-more-info-here Kind regards,…
    in Why Quest have disapeared ? Comment by Johnny_Ryall April 2017
  • Hello, Thank you for posting. Our games each have their own identity and they are designed by different studios, so this means that not all the games are the same in terms of design. If you need friends to help you out then there are 2 options that can help. 1 is to create and connect to the game with a Kingdom account.…
    in Why isn't there a timed unlock next stage? Comment by Johnny_Ryall April 2017
  • Hello Lilian, I'm sorry to hear that this happened. This event isn't available to all players so it's possible that the test group has changed recently. You can read more about how we test our events here: https://care.king.com/en/candy-crush-jelly-saga/new-feature-not-showing-in-your-game-more-info-here Kind regards,…
    in Special chick game is gone Comment by Johnny_Ryall April 2017
  • Hello Lilian, I'm sorry to hear that this happened. This event isn't available to all players so it's possible that the test group has changed recently. You can read more about how we test our events here: https://care.king.com/en/candy-crush-jelly-saga/new-feature-not-showing-in-your-game-more-info-here Kind regards,…
    in The contest of creating striped candy is missing Comment by Johnny_Ryall April 2017
  • Hello Mark, It could be that your game was connected to a Kingdom account rather than your Facebook account. If you encounter any further problems, let me know. Kind regards, Johnny
    in Wrong profile picture. Comment by Johnny_Ryall April 2017
  • Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
    in Lost progress Comment by Johnny_Ryall April 2017
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