Comments
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Hello Laura, Level releases for Windows are always behind iOS/Android I'm sorry. New content will be available but I don't have a time for you right now. I promise that you won't have to wait too long at all! Kind regards, Johnny
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Hello, If you have your previous mobile still available then you can create a Kingdom account to transfer your progress: Open the app and in the bottom left corner tap the settings button. Tap the orange symbol and set up your account. If you don't have your old mobile, please let me know. Kind regards, Johnny
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Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
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Hello, It sounds like you need to update the game app and also your phone software. Please visit the thread here for further info: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android Kind regards, Johnny
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Hello Brian, Thank you for the screenshots. I have been advised by the game studio that this is a graphical error that will be amended when the game switches over to HMTL5. You can read more about this change here: https://care.king.com/en/candy-crush-saga/candy-crush-hmtl5 Kind regards, Johnny
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Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
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Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
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Hello, Thank you for your post and for the feedback. The feature you are referring to is in place in most of our games on Facebook. The games are meant be be played casually so we think that 5 lives is the perfect number with more available from your friends if required. I'll be sure to pass your feedback forward. Kind…
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Hello Jennifer, I'm sorry to hear that this happened. Could you please follow the steps here and then replay the level and let me know if the issue reoccurs: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios Thank you, Johnny
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Hello Jim, I'm sorry that the pop up did not appear. I will be sure to pass the feedback forward! Kind regards, Johnny
