Johnny_Ryall

Royalty

In the next 2 weeks a new update for Candy Crush Soda Saga will be released which fixes this issue. If you are playing on a mobile device, please keep an eye out for the next game update in the app store to get back to the adventure! Kind regards, Johnny

Hello Linda, In the next 2 weeks a new update for Candy Crush Soda Saga will be released which fixes this issue. If you are playing on a mobile device, please keep an eye out for the next game update in the app store to get back to the adventure! Kind regards, Johnny

Hello Debbie, Nothing is impossible! This level can be challenging but I can assure you that the level, like all of our levels, can be completed and also without the use of boosters as shown here: https://www.youtube.com/results?search_query=farm+heroes+saga+930 Try to pick up a strategy before you play again! Kind…

Hello Dorrie, It sounds like you need to update your game app. Please head to the iOS app store and check for the latest update. Kind regards, Johnny

Hello Sue, Thanks for posting. Our promotions are sometimes only available on the Facebook version of the game or on mobile, maybe vice versa. You can read more about it here: https://care.king.com/en/candy-crush-jelly-saga/new-feature-not-showing-in-your-game-more-info-here Kind regards, Johnny

Hello, Could you please run through the steps here to make sure your game is up to date and see if this resolves the issue: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios Kind regards, Johnny

Hello Gabriel, To play on one iOS device with 2 profiles you will need to log out of Facebook in the game app and also the actual Facebook app and profile in your browser. Then restart the device and log in to the required account. Kind regards, Johnny

Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

Hello Linda, I know that recently the unlimited lives have changed for some players, where the timer will now run down continuously, so if you have 2 hours, 2 hours later these will be gone. Is this the issue you are having? If not, please let me know but please run through the steps here first:…

Hello, For more information about our promotions and events then please read the following thread: https://care.king.com/en/candy-crush-jelly-saga/new-feature-not-showing-in-your-game-more-info-here Kind regards, Johnny