Comments
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Hello, Please run through the steps here to help with loading issues: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out Kind regards, Johnny
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Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
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Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
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Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
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Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
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Hello Janice, If you go to the app settings you will see the option to disconnect from Facebook. Once complete, log out of the Facebook app itself and log into Facebook in your mobile browser. Now return to the game and click to connect on the home page as you normally would. The game should now connect to your account.…
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Hello Lori, I'm sorry to hear of this! Could you please confirm if this happened on more than one occasion? Please run through our recommended troubleshooting steps to see if they help to resolve the issue: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out Kind regards, Johnny
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Hello, Thank you for your post. I have checked your game account and your game progress is saved and it is still available. You only need to go into the app and reconnect to the relevant Facebook/Kingdom account and your progress will return. To reconnect with Facebook please make sure first that you are logged in to the…
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Hello Brian, Could you please post up a screenshot of this issue so that I can look into for you. If you require assistance, please visit: http://take-a-screenshot.org/ Kind regards, Johnny
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Hello John, It's possible with the transition to HTML5 that you will notice some issues with your current browser. Please refer to this thread for further information: https://care.king.com/en/candy-crush-saga/candy-crush-hmtl5 Kind regards, Johnny
