Johnny_Ryall

Royalty

Comments

  • Hello, Thank you for your post. I have checked your game account and your game progress is saved and it is still available. You only need to go into the app and reconnect to the relevant Facebook/Kingdom account and your progress will return. To reconnect with Facebook please make sure first that you are logged in to the…
    in how do i get back to my original level i was playing Comment by Johnny_Ryall April 2017
  • Hello, Thank you for your patience and great news. In the next 2 weeks a new update for Bubble Witch Saga 3 will be released which fixes this issue. If you are playing on a mobile device, please keep an eye out for the next game update in the app store to get back to the adventure! As soon as the update is released then…
    in Bubble Witch Saga 3 loads Comment by Johnny_Ryall April 2017
  • Hello, Thank you for your post. I have checked your game account and your game progress is saved and it is still available. You only need to go into the app and reconnect to the relevant Facebook/Kingdom account and your progress will return. To reconnect with Facebook please make sure first that you are logged in to the…
    in I was on level 300 something and logged in and back to level 140 why? Comment by Johnny_Ryall April 2017
  • Hello, Thank you very much for your suggestion! That sounds like a great idea and I'll be sure to pass this onto the Developers. This might even be something that they have thought of already, but I'm sure they'll appreciate the feedback. I can't be sure whether it's something they will implement in the game or not but you…
    in Fish directions Comment by Johnny_Ryall April 2017
  • Can you please let me know the make & model of your tablet. Can you also let me know what happens when you try to load the game? Thank you
    in Pet rescue stops loading on my tablet Comment by Johnny_Ryall April 2017
  • Hello Marie, Generally our events are released they are being tested. They do not get rolled out to all players. During testing we cannot guarantee performance. I will be sure to pass your feedback to the game studio. Kind regards, Johnny
    in Jelly saga Why do my treasure chests keep DISAPPEARING after an hour, not the time stated Comment by Johnny_Ryall April 2017
  • Hello Vijay, You can read more about why the games appearance has changed here: https://care.king.com/en/blog/article/is-your-browser-ready-for-html5 For help with the issue you have mentioned, please follow the steps here: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out…
    in Candy Crush Saga not working on firefox Comment by Johnny_Ryall April 2017
  • Hello, Thank you for your post. I have checked your game account and your game progress is saved and it is still available. You only need to go into the app and reconnect to the relevant Facebook/Kingdom account and your progress will return. To reconnect with Facebook please make sure first that you are logged in to the…
    in I lost my data after i was on pet rescue level 280 how do i retrieve it Comment by Johnny_Ryall April 2017
  • Hello, Can you please complete the steps here and let me know if these resolve the issue: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios Thank you, Johnny
    in Candy crush soda Comment by Johnny_Ryall April 2017
  • Hello Brandy, Could you please complete the steps provided in the thread below and let me know if these resolve the issue. https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android Kind regards, Johnny
    in Pet rescue stops loading on my tablet Comment by Johnny_Ryall April 2017
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