Laura_Grosvenor

Eldvaldo, I am not sure what you mean. Can you explain it a little better for me? Thanks and have a good day!

in the name of character of the game Comment by Laura_Grosvenor July 2018

Hello Seymour350. You can go here Purchase Issues where they may be able to help you more. There is a contact link on the bottom for more information or help. Thank you for writing and I hope you have a wonderful day.

in Gold bars taken Comment by Laura_Grosvenor July 2018

Hi Dawn. This seems to be an issue affecting some people, and the team is aware of it. I will add your post to the others though. Thanks for writing and have a nice day.

in Won 6 hours of life and it never showed up Comment by Laura_Grosvenor July 2018

Hi acciobattlestar. The combo had hit the Licorice Swirl, which cancels out any other hit. I am almost sure that is what happened, but I will ask my fellow SuperStars just to be sure. You said it happens on other levels. Do those levels also have Licorice Swirls on them? Thank you so much, by the way, for the video. You…

in Combos not wipping all the chocolate when used! Comment by Laura_Grosvenor July 2018

Thelma, did you uninstall and reinstall the app or reset your data on your device or switch your account to a new device? Boosters are stored locally on your device, so doing any of these things will cause you to lose your boosters. If you are connected to FB or the Kingdom, you can try making sure you are still connected,…

in Lost boosters Comment by Laura_Grosvenor July 2018

Hello Sheena. As far as I know, using a booster should not take moves off your total. I have no idea why this happened, and I will ask the Moderator to look at this for you. Thanks for writing and have a great day.

in Switch takes move off what's left in game Comment by Laura_Grosvenor July 2018

Answered on other post.

in didnt get gold bars Comment by Laura_Grosvenor July 2018

Hello Joann. I will let the Moderator know about this issue right now. Someone should get in touch with you as soon as possible. I am sorry about this. Thanks for writing and have a great day.

in everytime I pass an episode I never receive my gold bars or boosters you give. Its not fair.. Comment by Laura_Grosvenor July 2018

Hello Vasti. Can you try logging out of your FB app and then log back in and see if that updates it? People playing on Windows 10 seem to have more levels, so can you tell me if you are running that version of Windows on your device? Let me know if that helps! Thank you for writing and have a great day.

in My Last level 3545, but there seem to be more? Comment by Laura_Grosvenor July 2018

Hello Jim. If you did not have any FB account or Kingdom account connected, then normally your progress will be lost. You can go here Lost Levels to ask about this. There is a contact link on the bottom, so you just have to explain what is going on and they will help you as much as they can.Thanks for writing and have a…

in I have been playing candy crush on an ipad as a guest (no account set-up) Comment by Laura_Grosvenor July 2018

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