Laura_Grosvenor

Millie, can I also ask if you're talking about the Piggy Bank? Once that is full, you no longer get anymore gold bars. Let us know!

in Hi there. I am not receiving ANY gold bars for getting stars in my levels. Previously I used to. Comment by Laura_Grosvenor June 2018

Thank you Elsa. Was just getting that link. :)

in Reset candy crush saga progress to level 1; Comment by Laura_Grosvenor June 2018

Hello there Lorna. The Studio is aware of this issue and asks for everyone to be patient while they try to find a solution for it. Thank you for writing and have a good day.

in Candy Crush 3354 problem has yet to be rectify. Please check on it. Comment by Laura_Grosvenor June 2018

Whoa! Thank you Luc for bringing this up. When I had done this level, I believe it was a timed level. Now they changed it to this. I have played it, and I was able to finish it because of the color bombs on the bottom. :) Keep trying! I have faith in you. Have a great day!

in Waffles in level 519 impossible Comment by Laura_Grosvenor June 2018

Hello there Maki! First of all, a huge congrats to you! I will let the Moderator know about this and she will get in touch with you as soon as they are back in the office. I am really happy for you! Thank you for writing and have a fabulous day!

in I got the jackpot in daily spin in Candy Crush Saga but it was never awarded to me. How can you help Comment by Laura_Grosvenor June 2018

Hello Els. Thank you for your question. I’m sorry but for the moment King Care is only available in English and Spanish. Please see this thread for more information https://care.king.com/en/alphabetty-saga/unsupported-language. Have a nice day!

in Level 3354 Comment by Laura_Grosvenor June 2018

Hello Angie! First of all, a HUGE congrats to you! You're the 2nd person tonight that I have seen with this issue, so I would like to help both of you as quickly as possible. I will let the Moderator know about this right now so she can get in touch with you as soon as they get back into the office. I am so happy for you…

in Jackpot Comment by Laura_Grosvenor June 2018

Hi jackpot! I have no idea what this is, and I play Candy Crush several hours every single day. I will ask the SuperStars and the Moderators to see if they know what this is about. Thanks for bringing this to King's attention and I hope you have a fabulous day!

in Buddy Challenge Comment by Laura_Grosvenor June 2018

Hello Dana! First of all, a HUGE congratulations to you! I will pass this on to the Moderators and as soon as they come in, they will take a look at it and get in contact with you. :) I am so happy for you and I wish you could rub my head or something and give me that kind of luck! Have a great day and I hope you get your…

in I hit jackpot but received nothing Comment by Laura_Grosvenor June 2018

Emmiemk, the Studio is aware of this and is working on it. Please have patience while they investigate this. Thank you and have a good day.

in 3358 impossible. Comment by Laura_Grosvenor June 2018

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