Laura_Grosvenor

Champion

Comments

  • Hi there KarenaBond! I will most definitely let the Moderators know about this. There was just another player who had the same issue, and the Mods were able to restore the prizes that weren't given. I am so sorry that this happened to you, and I am very envious too. :) I think over the years I have been playing (many…
    in Jackpot prize did not update Comment by Laura_Grosvenor April 2018
  • Hello Matthias (the name of one of my favorite YouTubers!) I am so sorry you're having this issue. I will pass this on to the Moderators since it looks like you've already done the troubleshooting tips that I would give you to try. Thank you so much for contacting King Care and I hope you have the best day!
    in I passed level 2099 but the game did not update Comment by Laura_Grosvenor April 2018
  • Ajarn. King decided to update the HTML because the technology is moving on from the old formats. Here is some information on it. See if this helps. https://care.king.com/en/blog/article/html5-and-the-kingdom and https://care.king.com/en/blog/article/is-your-browser-ready-for-html5 I hope this information helps. Thanks for…
    in you can not make money this time because of this HTML... Comment by Laura_Grosvenor April 2018
  • Hi Judy. I have let the Moderators know about this issue. I am not seeing an expiration for the Piggy Bank (like the other events) but I am not sure if there is one. I hope they can resolve this for you quickly! Thanks for contacting King Care and I hope you have a really nice day!
    in My piggy bank is missing again. How can I have it back? Comment by Laura_Grosvenor April 2018
  • Hello Anita. I can assure you that the levels can be done without boosters, though some of them are really tough. Have you seen this video Level Help ? Keep trying and don't give up! I just had a really tough level that I totally gave up on it for a while. I just came back to it today, and by some miracle, I passed it on…
    in Candy crush Comment by Laura_Grosvenor April 2018
  • Hello Lisa. I am really unsure of how these high scores are tallied, but I will pass this on to the Moderators for you. They will be able to give you a definitive answer. Honestly, I don't pay any attention to many of the events, so I am really unsure of how it works lol. I hope you have a wonderful day and I thank you for…
    in Incorrect Highscore Count Comment by Laura_Grosvenor April 2018
  • Aw!! That is so sweet of you! I will most definitely pass this on to the Moderators and the King Team for you. I 100% agree with you and it is important that we get feedback on these games, no matter if it is positive feedback or negative feedback. All the players' comments and thoughts help King improve the games for…
    in I Love this original Candy Crush Saga game Comment by Laura_Grosvenor April 2018
  • Kenny, we can not handle purchase questions here in the forum, but here is the link that you can follow to get the help you need. There is even a link there for you to click if you have any other questions or need more help. I hope you have the best day!…
    in How can I get a refund for gold bars? Comment by Laura_Grosvenor April 2018
  • Hello debsmitt. Can I first ask if you were connected to The Kingdom or FB? If you connect back to either one are those lives there, or are they still gone? Are you playing on a laptop/desktop or a mobile device like a phone or tablet? I will let the Moderator know about this. Perhaps they can help you further. Thank you…
    in Lost live Comment by Laura_Grosvenor April 2018
  • Hello Erma. Can I ask if you disconnected your FB connection and then reconnected it and still lost your progress? Have you tried uninstalling the game and then reinstalling it, then reconnecting to FB to see if your level is restored? This information will help me get you the information you need. Thanks and have a nice…
    in Lost level Comment by Laura_Grosvenor April 2018
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