MarkHawk

Community Manager

Hi guys, I'll be on vacation for some days and will be back in the community at the end of May month. Don't forget that the fastest way you can get help to a question is to search for it in the community. If you don't find the answer then please post a new thread and the Community members, Superstars and Community Managers will be able to help you 

Comments

  • Hi Decca, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in Can't go back to levels reached Comment by MarkHawk July 2016
  • Hi Vjc, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in Lost levels in candy crush soda Comment by MarkHawk July 2016
  • Hi Laura, Checking on your game account I can see that you had 3 Gold bars before the purchase. On 23 Jul, 06:35:37 CET you purchased 100 Gold bars followed by an in-game purchase costing 59 Gold bars. 3GB + 100GB - 59GB = 44GB which matches your current available amount in your game account. Kindly log into Facebook to…
    in Gold bars disappearing Comment by MarkHawk July 2016
  • Hi Sarah, I am sorry that you have experienced an issue with your game progress in Candy Crush Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.…
    in Can't sync Facebook progress to mobile device. Id:2733437 Comment by MarkHawk July 2016
  • Hi Amanda, Unfortunately it is currently not possible to change the currency. Instead I suggest you connect the game to either Facebook (blue button) or Kingdom (orange button) By doing so you'll be able to make the purchases on either Facebook or King.com and the gold bars will sync to your mobile device. Kind regards, -…
    in Why cant i make purchases anymore Comment by MarkHawk July 2016
  • Hi Bradley, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in Inintended transaction Comment by MarkHawk July 2016
  • Hi Meredeth, I am sorry that you have experienced an issue with your purchase in Pet Rescue Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind…
    in Refund Comment by MarkHawk July 2016
  • Hi, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in I lost 27 gold bars on Farm Heroes super saga! Comment by MarkHawk July 2016
  • Hi Luciane, Indeed level 297 in Candy Crush Saga can be a challenge in order to obtain all 3 stars. Given the great progress you have made through the game so far though, I'm sure that with the right blend of skill, strategy and a dash of luck you will be up to the challenge. In many cases you'll find great tutorials on…
    in Difficult level Comment by MarkHawk July 2016
  • Hi Luciane, I'm sorry to hear that you have received a bad comment from a user. Kindly use the 'Report as abusive' link located below comments in order to report issues. Please also see this link describing the King Care House Rules: https://care.king.com/en/community-house-rules Kind regards, - Mark, Team King Care
    in Troubles with a user Comment by MarkHawk July 2016
Avatar