MarkHawk

Hi Wanda, Please see the message I have send you. Kind regards, - Mark, Team King Care

in Where is my purchases?? I purchased on blossom saga and did not receive it. Comment by MarkHawk July 2016

Hi Beverley, I am sorry that you have experienced an issue with your game progress in Candy Crush Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.…

in I have lost all my progress in Candy Crush and and you have started me back from scratch. Comment by MarkHawk July 2016

Hi, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care

in Gold bars disappeared, from 120 something to 1 Comment by MarkHawk July 2016

Hi Елена, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care

in Animal helpers not showing up in levels Comment by MarkHawk July 2016

Hi John, Checking your player account I can see you have all 1320 completed levels available as well as 97 gold bars. I believe you are experiencing an issue with your mobile device. Kindly get back to me if you want me to help with trouble shooting steps. Kind regards, - Mark, Team King Care

in Cannot connect to Facebook, at level one, lost 90 gold bars and all boosters. Have deleted candy cru Comment by MarkHawk July 2016

Hi, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care

in I have just changed phone and lost my original level on Candy Crush. I have gone back to level 1 Comment by MarkHawk July 2016

Hi Liz, I am sorry that you have experienced an issue with your purchase in Blossom Blast Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind…

in Where is my purchases?? I purchased on blossom saga and did not receive it. Comment by MarkHawk July 2016

Hi Judy, I am sorry that you have experienced an issue with your purchase in Candy Crush Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind…

in I just purchased 10 gold bars and only needed two moves to finish the level. it took my 9 gold bars Comment by MarkHawk July 2016

Hi Rhi, I have checked your game account and located the issue. You will now have all animal helpers available in the game. Kind regards, - Mark, Team King Care

in Why is farm heroes not recognising that I have gained the crocodile? Comment by MarkHawk July 2016

Hi, I am sorry that you have experienced an issue with your purchase in Candy Crush Soda Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind…

in I bought gold bars, and was near completion of the level - I was charged for the bars... Comment by MarkHawk July 2016

MarkHawk
Community Manager

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MarkHawk Community Manager

Comments

MarkHawk
Community Manager