MarkHawk

Community Manager

Hi guys, I'll be on vacation for some days and will be back in the community at the end of May month. Don't forget that the fastest way you can get help to a question is to search for it in the community. If you don't find the answer then please post a new thread and the Community members, Superstars and Community Managers will be able to help you 

Comments

  • Hi Carol, Unfortunately the payment method by phone is no longer supported. Instead I suggest you use Facebook Game Card which can be bought in most stores. Please see this link for further info as well as an overview where you can buy the card: https://www.facebook.com/gamecards Kind regards, - Mark, Team King Care
    in Phones UK Comment by MarkHawk May 2016
  • Hi Claudie, The white square is where the Flash Player normally loads. I suggest you start by checking if you have the player installed correctly. Please visit https://get.adobe.com/flashplayer/ and do a re-install of Adobe Flash. If the problem persists then try playing the game from another browser. I suggest Google…
    in anyone else having issues with Candy Crush and Candy Crush Soda loading? Comment by MarkHawk May 2016
  • Hi, Some of the packages are time limited so I suggest you buy while they are available. There will be other great deals coming up in Candy Crush Saga so check back soon :-) Kind regards, - Mark, Team King Care
    in How do I buy the same pack again? Comment by MarkHawk May 2016
  • Hi Peter, Thanks for your feedback which has been send to the Game Studio for Candy Crush Saga. We are always striving for creating levels which are balanced between challenging and fun to play. Kind regards, - Mark, team King Care
    in Candy Crush Saga Level 1700 Comment by MarkHawk May 2016
  • Hi Sara, I have checked your game account and located the issue. You will now have all animal helpers available in the game. Kind regards, - Mark, Team King Care
    in Troubles with some games Comment by MarkHawk May 2016
  • Hi Todd, We normally don't keep track of those details but the earliest entry I could find in your game account dates December 11th, 2012. Kind regards, - Mark, Team King care
    in Is it possible to find out when I started playing Candy Crush? Comment by MarkHawk May 2016
  • Hi Lukas, I believe you might have an old version of the game installed on your tablet. Are you using Android or iOS? If you have Android then update the game from here: https://play.google.com/store/apps/details?id=com.king.candycrushjellysaga If you have iOS then use this link:…
    in My tablet does not want to go to level 121 in cndy crush jelly saga Comment by MarkHawk May 2016
  • Hi Jakiesaunt, Lives and boosters cannot be transferred between devices. Only game progress, highscores and gold bars are synced between Facebook/Kingdom and mobile devices. Please also notice that if you change phone or re-install the game on your phone the boosters and lives will be lost due to the fact that they are…
    in Lives not the same on iphone versus PC Comment by MarkHawk May 2016
  • Hello hi, Unfortunately it is not possible to transfer game progress from one Facebook profile to another. Instead I suggest you sync your progress from Facebook to Kingdom. Please see this step by step tutorial: https://care.king.com/en/candy-crush-saga/how-can-i-transfer-my-progress-from-facebook-to-the-king-website…
    in I have a new Facebook account and i want to sync my progress from my old Facebook account over to my Comment by MarkHawk May 2016
  • Hi Jennifer, The prices in King's games are correct but you may experience fees from your credit card company or from International taxes in your country. You can verify the amount as well as your transaction history by logging into Google Wallet (if you have Android) or iTunes (for iOS). If you prefer then it is also…
    in Paying more than graphic says it costs. Comment by MarkHawk May 2016
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