MarkHawk

Community Manager

Hi guys, I'll be on vacation for some days and will be back in the community at the end of May month. Don't forget that the fastest way you can get help to a question is to search for it in the community. If you don't find the answer then please post a new thread and the Community members, Superstars and Community Managers will be able to help you 

Comments

  • Hi Waldo, I am sorry that you have experienced an issue with your purchase. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team…
    in In app purchase Comment by MarkHawk August 2017
  • Hi John, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. - Mark
    in Gold won, not received Comment by MarkHawk August 2017
  • Hi Teri, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. - Mark
    in I lost all my progress on candy crush saga Comment by MarkHawk August 2017
  • Hi Cathy, If all your levels are available on Facebook then I suggest you check the connection from the game to Facebook. Please see this thread for Android: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android or this thread for iOS:…
    in Lost all my progress Comment by MarkHawk August 2017
  • Hi Tanees, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. - Mark
    in I lost my progress. Comment by MarkHawk August 2017
  • Hi, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. - Mark
    in I finished level 2330 but its not advancing to the next episode or level 2331 Comment by MarkHawk August 2017
  • Hi Guldan, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in Facebook Comment by MarkHawk August 2017
  • Hi David, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark
    in Purchased 6hr unlimited life - took my gold but didn't give the unlimited lives Comment by MarkHawk August 2017
  • Hi Anna, I suggest you try the following steps: 1) Try a force refresh of the page - hold down CTRL and press F5 to refresh the page. 2) Try emptying the browser cache - please see this page: http://www.refreshyourcache.com/ 3) Try the game in another browser - for instance Google Chrome or Firefox 4) Make sure you have…
    in Farm Heroes play is super sluggish Comment by MarkHawk August 2017
  • Hi Sally, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen here on King Care and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in Taken back to leve 1 after logging in to FB was on level 802 and spent a fortune getting there. I am Comment by MarkHawk August 2017
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