Novapichu

Community Manager

Update: This issue has now been solved. If you have been affected you need to go to the Google Play Store and update the game to the latest version.

Hi, First of all, thank you for the feedback and for your honest opinions. We understand it can be frustrating when new changes and features comes, and we are reading all the feedback of what players think about them, so we can forward it to the studio.

We are aware of the issue, and they are working hard on fixing the issue so all your progress will come back. We are really sorry for the inconvenience and as soon as we know more I will do an update in this thread.

Thank you, what web browser are you using? Any firewalls/VPN's? I will report this and I will come back to you as soon as I know more! We are sorry for the inconvenience this issue is causing you.

Hi, The game should be up and running, are you by any chance playing on an Android device?

Hi, To recover you progress to level 4949, please contact the Player Support from the game, and they will be able to help you. How to contact Player Support

Hi, I'm sorry to hear that you are having issues with your app, what kind of phone are you using?

Hi, Thank you for reaching out to us! We are really sorry for your lost progress and we will help you to recover your progress. Please contact the Player Support so they can help you receive your old progress back. You can find how to contact the Player Support Here! If you have any further questions let me know! 😊

Hi, Again. Where did you fill in the form? Was it in-game or do you have a link?

Hi, I think that should not be an issue, let me check how we can help you with changing the answer. I will come back to you as soon as I know more!