Xarly

Community Manager

Comments

  • Hi both, There is no glitch with this level as far as we are aware of. I just tried it myself and could pass the level. If you can show a screenshot with the glitch you refer to, we will be able to assist. But we have no reports from any other player, and we just tried the level in different devices and no issues passing…
    in Glitch prevented me from advancing to a new stage Comment by Xarly June 2019
  • Hi @Chip61, Welcome to our Community. I have created another thread for you. In the future, please don't post your comments on someone else's thread, as it deviates from the support that that person is asking for and is completely off-topic. In regards to your question, I just checked your account and you did use 10 Gold…
    in Lost 10 gold bars Comment by Xarly June 2019
  • Hey @BigSteveLDN, Welcome to the Community! I hope you like it in here :smile: I just sent you a private message, please answer there and we can help you out. Cheers! Xarly
    in Missing Gold Bars Comment by Xarly June 2019
  • Hi @yashvikesarwani , Compensation was successfully sent and delivered to your account on the 25th of July at 10:32am CET. I have double-checked again and both the gold bars and hammers are in place in the core ID that you sent at the beginning. Have a nice day, Xarly
    in Haven’t received gold bars and hammers Comment by Xarly June 2019
  • Hey all, Thanks a lot for your insights! I'll follow up with the team on your points, @Yosca. In case you haven't seen it, there's an Idea about saving timed boosters. Providing comments and "upvotes" on that idea is super important in order for us to build a case around suggestions from the Community that we can then take…
    in Candy Crush Soda Saga Timed Booster Prizes Popping-Up One After The Other Comment by Xarly June 2019
  • Hi @Bkozooski, Given that your issues have taken you to reset your account and that are happening specifically to you, I think the best option is to have the support of our team of Player Support. Please reach out to them here. Make sure you pick Candy Crush Soda as the game and then "Problems with my game" and then "Game…
    in Candy Crush won’t connect to wifi Comment by Xarly June 2019
  • Welcome both! Lovely to hear that @Lilmamachris33 :smile:. Do you two play together often? We love hearing stories like that here because they are really humbling and remind us, here at King, of the great value that our games can provide to millions of people out there! Cheers and hope to see you both around, Xarly
    in Don't be shy and say Hi! Comment by Xarly June 2019
  • Hey everyone! @TTs , we are happy to have you here in the Community. Welcome and please make yourself at home here! (Check the Fun Area if you haven't yet and introduce yourself there!) @Yosca and @mercerik thanks a lot for the report! I'm not entirely sure I'm reading this correctly. Does it mean you are getting the same…
    in Candy Crush Soda Saga Timed Booster Prizes Popping-Up One After The Other Comment by Xarly June 2019
  • Hi @princesslittlepiddle ! If you use "@" and anyone's username, you will be able to tag anybody, like myself in this case. I'm sorry this happened to you! Hope the storm left no casualties besides the ones in your game. I'm afraid we cannot reset daily login calendars, so you can only wait. Bear in mind though, that on…
    in Please help I lost my daily prize Due to WiFi!! Comment by Xarly June 2019
  • Hi @yashvikesarwani, The compensation is on the way. You should receive it in no time. Sorry for the delay and, as always, make sure your game is up to date and your connection is stable in the future. Cheers, Xarly
    in Haven’t received gold bars and hammers Comment by Xarly June 2019
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