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Why haven't I received a purchase on my Android device?
If you purchased an item but didn't receive it, our Player Support team will be delighted to take care of this for you. Simply use the Contact Us button at the bottom of this article and drop us an email. Please make sure you have a copy of the order confirmation sent to you by Google Play when the purchase was made, as we… -
How do I pick up my progress where I left off?
If you've been playing and progressing through levels, but are not able to pick up where you left off, it's possible you've not connected to your player profile. Your progress in the game is saved only in the device that you play on, unless you link your game to an account. If you remove and re-add the game, switch devices… -
How do I change my payment information on Apple?
Your payments and transactions are handled by the App Store which is associated with your device, so we don't store this type of payment information here at King. If you have any problems changing or amending your payment information, please access your App Store settings from your device or seek guidance from your… -
If I save my game to Facebook, will it spam my friends or post on my Facebook wall?
We’ll never send any requests to your friends that you didn't actively send from the game yourself. When you play saving your game to Facebook, certain events (passing a friend on a certain level, achieving a high score etc.) can be displayed on your timeline/activity log, however, these are easily deactivated if you'd… -
Why are there charges I don't recognize on my Google Play Store account?
It can be very concerning if you see charges on your Google Play Store account which are unfamiliar to you. It’s possible that they are valid charges and relate to purchases which you may have overlooked, so it’s important to first check your order history to see if the charges match the items you’ve bought. To put your… -
Can I move my game progress onto a new device?
Yes, you certainly can! Use either a King profile or Facebook to easily switch between devices and access your game progress and Gold Bars wherever you play. Boosters and extra lives however, are always stored locally on the device you received them on, so they won't move across devices. There is a King profile option in… -
Why can’t I find my Boosters?
There are a couple of reasons you may lose visibility of your Boosters. The two main reasons are: * You are disconnected from your King or Facebook account * The game has been deleted/reinstalled from the device If you have disconnected from your account, here’s what you can do. Try reconnecting to your account. * If you…
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