Since updating Blossum Blast will not open on my computer

Lyn-alan_Varley

I have reloaded the game Blossum Blast twice now and all I get is the orange screen with King on it. What can I do to play the game?

JustPlaying

Did you check you permissions in Facebook on that link? https://care.king.com/en/blog/article/facebook-lost-progress-and-friends-lists. What is the browser you are using and did you try a different one? When you unistalled the gamed did you clear your cache before reinstalling? 

JustPlaying

Hi Lyn-alan,

Thank you for posting on King Care. I will escalate this to a mod. How are you playing the game? App or Facebook?

Lyn-alan_Varley

Facebook

JustPlaying

Hi Lyn-alan,

Can you look at this for troubleshooting? https://care.king.com/en/alphabetty-saga/lost-facebook-connection-more-info-here

Lyn-alan_Varley

Blossum Blast is still an active app just not able to play.

JustPlaying

So you are having the issue  on an app and not Facebook? Does the app open if you don't use a facebook account? Did you try what it said in the thread about syncing your Facebook account with a King account and logging into the app with the king account? You may also want to post on that thread. Also could check your Facebook security: https://care.king.com/en/blog/article/facebook-lost-progress-and-friends-lists

Lyn-alan_Varley

I open the game through facebook on a computer as I do all the games I play but this one will not open I have deleted the game twice and reloaded it but it has not changed.

JustPlaying

Did you check you permissions in Facebook on that link? https://care.king.com/en/blog/article/facebook-lost-progress-and-friends-lists. What is the browser you are using and did you try a different one? When you unistalled the gamed did you clear your cache before reinstalling? 

Lyn-alan_Varley

I have tried a different browser and it now plays so thanks for everybodies help.