Why can’t I get an internet connection?

Linda-65

Super Farm Heroes connects to the internet without any problem. Farm Heroes Saga tells me there is no internet connection. 

JustPlaying

Hi Linda,

Are you playing on an app, Facebook or on King and on What device? 

Android: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android

iOS: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios

Linda-65

On the app. It won’t connect to Facebook either. Keeps giving the no internet connection message.

Linda-65

I am on King

JustPlaying

Are you using Android or IOS? Have you tried both wifi and data? It does not look game specific as Facebook app also will not open. 

Apple recommends: https://discussions.apple.com/thread/8298170?utm_medium=organic&utm_source=google_rich_qa&utm_campaign=google_rich_qa

Linda-65

I believe it is game specific, as all my other games will connect with no problem. I am playing on my iPad through wifi. As I stated, Farm Heroes Super connects without issue, as do all my other games and apps. I hate to reinstall and lose all my boosters, but that may be my only option.