Game is not loading

Anke_Wolf

My game stucks with the "King" logo when I load it up. Cache is empty, newest Flash player version is on.

JustPlaying

Hi Anke,

What is the browser you are using? Does it load if you use a different browser? Please see this for common loading fixes: 

https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

Anke_Wolf

I tried it on Firefox and Explorer with no success.

JustPlaying

Where you able to follow the other steps in the FAQ such as clearing cache and cookies and making sure adobe cache is cleared and up to date?

JustPlaying

Are you able to try on Chrome?

Anke_Wolf

Yes, I cleared everything. No, I don't have Chrome here 

JustPlaying

the only other thing I can think to try that usually fixes in removing and re-adding the game to Facebook .. Boosters/lives maybe lost but progress and bars stay