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The Community in more languages
Now the forum welcomes more languages.
You'll see a green translate button in comments and discussions to turn them into English
Hi Traycie,
Please follow the steps on this link: https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep to get your progress back. If the troubleshooting doesn't work, then in the last paragraph there is a "here" hyperlink. Click on it and complete the contact form. They can go into the account and manually add the progress back.
I can forward your message to a Community Manager but I cannot guarantee that he will reimburse you for your loss.