Having problems connecting to Facebook on iOS?

Jelly JennyJelly Jenny Posts: 1,756 Community Moderator

If the problem is the game just won't connect to Facebook, please try the following steps in order to reconnect the game:

  • Please download the latest version of Facebook and the game from your device's app store.
  • Check if you have the latest software on your device.
  • Open the game and if you are able to, disconnect it from Facebook or the Kingdom.
  • Now force close all apps and turn off your device. Leave the device switched off for at least 10 seconds before restarting it.
  • If you have recently changed your Facebook password, this needs to be updated on your device as well. To do this, please remove the connection to Facebook via the settings menu in the game, log out from Facebook on your device, and then connect again with your new password. 
  • Try to connect to a WiFi connection instead of using your cellular data.

Here is a useful video that will show you how to perform these steps:

If you're still having issues with connecting to Facebook, try connecting through Safari:

  • Delete the Facebook app from the device if you have it installed
  • Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data
  • Turn off the device and wait about 30 seconds 
  • Turn on the device again 
  • Open Safari and log in to your Facebook account through the browser
  • Open the game and reconnect it to Facebook
  • Once you're connected you can reinstall the Facebook app and continue using it if you wish

If you're still unable to connect then you can try deleting the game and reinstalling it. 

To avoid losing your game progress make sure you have connected the game to a Kingdom account, or that the last level you played was while you were able to connect to Facebook. 

Please also note that any boosters, extra lives stored in the game and progress in any events or calendars will be reset and lost during this process. 

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