Lives restore time

petaanne34

Why has my lives restore time gone from 30 mins per life to 60 mins since last update 

firebombmarkus

Hi @petaanne34 and welcome to our adorable Community 😊 I also noticed this in my game. I am not sure what is actually happening. Let me tag our Community Moderator @Jelly Jenny and hopefully she will be able to tell us more about this. Thank you for your understanding. Have a wonderful day 🤗

Jelly_Jenny

Oops I think I replied to you regarding this one @firebombmarkus

In any case, @petaanne34 this is currently a test that the game studio is running. The game studio at times runs tests on features in the game in order to see what's the optimal use of each feature. I'm fairly certain the 60 minutes recharge won't be anything permanent, so fingers crossed the test will end soon! 

firebombmarkus

Hi @petaanne34 and welcome to our adorable Community 😊 I also noticed this in my game. I am not sure what is actually happening. Let me tag our Community Moderator @Jelly Jenny and hopefully she will be able to tell us more about this. Thank you for your understanding. Have a wonderful day 🤗

petaanne34

Thank you for your reply I did send an email directly to King support but they sent me a link to here...I've been playing for 3 years & never seen it happen before I'm on level 1353. Hope you get some answers thanks again! 😀

Jelly_Jenny

Oops I think I replied to you regarding this one @firebombmarkus

In any case, @petaanne34 this is currently a test that the game studio is running. The game studio at times runs tests on features in the game in order to see what's the optimal use of each feature. I'm fairly certain the 60 minutes recharge won't be anything permanent, so fingers crossed the test will end soon! 

firebombmarkus

Oh, you did? I must have missed the notification. Thabk you for explaining this to us 😊 @Jelly Jenny

petaanne34

Thanks for the info guys appreciate it...I'll just have to be patient!  Have a great day @firebombmarkus @Jelly Jenny! 😀😀

firebombmarkus

You are welcome! @petaanne34 This means I will have to be patient with you 😉 Have a great day too 🤗

fsmart2005

10 minutes

ruby2057

Thanks for the information guys! I hope the 60 minute refresh time is sorry lived!!!! I submitted a support ticket regarding it and got an automated reply, which didn't quit relate to my question. I came here to see if I was the only one with the issue or not, and to try to figure out whether or not it was permanent. If it was permanent, I was going to have to say bye to one of my favorite games!
Now I've just got to be patient...LOL

BoneAppletea

Still happening to me hope an update fixes or I will def lose interest 

medavis121

Why is the 60 minute refresh still happening? Obviously the majority of us players will stop playing. It’s been months! And contacting support is zero help, as per usual since they always get the issues wrong and never provide the correct solutions.. this game is garbage.. 

firebombmarkus

Hi guys and welcome to our adorable Community 😊

@ruby2057 Once you receive an automated email message you need to reply to it and explain your issue in order for the team to reach you. If you don't reply, they will never reach you. The team is great and patient and they give their best to help players. I wouldn't give them up so fast 😉

@BoneAppletea @medavis121 This is an ongoing test and I really hope it will be finished soon. I am waiting 60 minutes for a lifetime and I understand your frustration. Why don't you play another game in the meantime?

I will tag @Paula_Báguena to see if she can give us more info on this. Thank you for your understanding, guys. Have a wonderful day 🤗

Paula_Báguena

Hey all! I'm really sorry you're having a bad experience due this change This kind of tests are usually enabled for 2-3 months, so it should be turned off soon. I don't have exact dates, but as it's been live for a couple of months already it shouldn't take long to finish it and go back to a normal refill time for lives. 

I'll update you whenever I get more information, and thanks! Your parience is really appreciated

firebombmarkus

Thank you so much for answering @Paula_Báguena Let's all stay patient together and wait for this test to finish 😉

NamTruong2001

I don't want to say it, but I must.

IT IS TOO LONG! While most games only have to wait 30 minutes

medavis121

I’ll be deleting this game due to this “test” and I’ll be avoiding any other games made by King. An hour per life is ridiculous!