Help!

helmad

My gold bars have disappeared!!

firebombmarkus

Thank you @helmad I will tag our Community Manager for Soda Saga @Xarly and he will look into your account and tell you what is happening 😉

Jelly_Jenny

Hi guys!

If this is happening in Candy Crush Soda Saga, I will go ahead and move this thread to the Candy Crush Soda Saga Community space. Have a great day! 

firebombmarkus

Hi @helmad and welcome to our adorable Community 😊 I am sorry this happened to you. Can you please give me your game ID? If you don't know where to find it, please follow the instructions on the link below. Thank you.

https://community.king.com/en/blossom-blast-saga/discussion/247657/what-is-my-user-id-and-where-can-i-find-it

helmad

My user id is 3269423784, but it happened in candy crush soda.

firebombmarkus

Thank you @helmad I will tag our Community Manager for Soda Saga @Xarly and he will look into your account and tell you what is happening 😉

Jelly_Jenny

Hi guys!

If this is happening in Candy Crush Soda Saga, I will go ahead and move this thread to the Candy Crush Soda Saga Community space. Have a great day! 

Xarly

Hey @helmad,

I'm sorry this happened to you. I need more information though in order to track this. I need to know how many gold bars you claim disappeared and when was it. The vast majority of times is players mis-clicking and spending gold bars accidentally (which we cannot revert), but in order to see what happened in your case, I would need that information.

Cheers,
Xarly

helmad

Thanks for your reply. I had about 19 gold bars and I don't believe I clicked on anything before. (It did happen to me before, sometimes it really goes too fast)

helmad

I'm still waiting for an answer....

firebombmarkus

Hi again @helmad I am sorry you had to wait. Xarly is away so I will tag @QueenB who is now in charge of Soda Saga and she will take care of your case. Thank you for your understanding. Keep crushing 🍭

QueenB

Thanks @firebombmarkus and apologies @helmad for missing your post

Looking at your game records we can't find the amount of 19 Gold bars in your game so are you sure you have the right game?

You posted here on June 18 and our system shows that in this time period, your game had 10 Gold bars which got used to purchase extra moves while on level 2568 leaving your with 0 Gold bar.

You then earned 5 Gold bars from Episode Race on 20/06/19, 13:46:06 and another 5 Gold bars on 21/06/19, 20:28:36 giving you a new total of 10 Gold bars which got used to purchase extra moves while on level 2611 leaving you with 0 again.

Since then, you have earned some more Gold bars and on 02/07/19, 16:43:27, 10 Gold bars was used for extra moves on level 2674 and now you should have a total of 5 Gold bars left in your game.

Does this sound familiar? 

helmad

Yes i accidently pressed the wrong button again unfortunately. But before that i had more gold bars and they were gone. Its pretty hard to earn them and way too easy to loose them.