Lost levels

MarcelaTica

Hi Blossom Blast Team,
Today I have lost everything I've had ... been taken back to Level 1 after being at a level much higher than 1000 and more than 300 hours spent during the past year...
Can you help, please,

Yours,
Marcela

firebombmarkus

Hi @MarcelaTica and welcome to our adorable Community 😊 I am so sorry this has happened to you. Was your game connected to a King or a Facebook account?

firebombmarkus

Hi @MarcelaTica and welcome to our adorable Community 😊 I am so sorry this has happened to you. Was your game connected to a King or a Facebook account?

MarcelaTica

Hi, I didn't want to log with FB not to lose them permanently. I did and I have my 1442 levels back. Sorry for wasting your time!

firebombmarkus

@MarcelaTica You are not wasting my time, don't worry. will ask you kindly to fill in the contact form here https://soporto.king.com/support

Fill in all the blank spaces and make sure you are choosing the correct topic (Problems with my game) and subtopic (Game didn't save). Once you fill it in, you will receive an automated email message. You need to reply to that message and explain your issue. If you don't reply to it, they won't reach you at all.

Please let me know if you need assistance. Thank you for your understanding. Have a wonderful day 🤗