All my boosters have disappeared

tweenage2

I had a LOT of boosters and last night they have all disappeared and gone to zero

why has this happened ?

Freddy_

@tweenage2 Hi and welcome First thing to do is check you game to see if an update is available, log out and restart your device. then log back in. See if this resolves your problem.

Will tag @debrichmond as she knows this game far better than me and can help you if the above does not solve your issue

Lotus_Flower

Hello @tweenage2

Did you switch the device you've been playing on? The boosters are stored on the device and can only be used on that device. They cannot be transferred. Your levels and gold bars are stored on the game server and stay with you no matter where you play.

Did you clear the App Data? Or delete, uninstall or reinstall the game? If so, your boosters are gone.

Thank you @Freddy_Falkner

tweenage2

No same iPhone 11 deleted nothing , just they disappeared and about 60 shovels and a few palettes and some watering cans , just all gone

Lotus_Flower

Did you try logging out of the game completely, turning off your phone, waiting 10 or more seconds before turning it back on and then logging back into the game?

Is your app version 83.0.0? Look in the settings to find it.

Diamond_Lim

https://community.king.com/en/blossom-blast-saga/discussion/comment/932066#Comment_932066

Welcome to Sweet King Community! 👑

Very sorry for my late reply! 😔

⚠️ So please attention when you have trouble to lose all of your boosters! ⚠️

1. The boosters also cannot be transferred / saved to any devices on any King's Games when you switch out new or change or upgrade device or reinstall game! 

2. The boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that they are not saved on our servers especially if you didn't have the game saved. 

It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play. 

We do not replace items and help you to return your boosters back that have not been purchased but if you have however lost purchased items, please report this to our Player Support team here, so they can help. 😊

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

Have a nice and safety day! 😊