@Allend Hi and welcome this has happened to a few people this week. I believe the game team are going to need to look at this tomorrow when they are back in work. Please Post your Game ID on here and i will tag @debrichmond she will provide you some more information when she knows what is happening
Normally what @firebombmarkus asked you to do would help, but it may not this time since you mentioned she updated her apps.
There was a new update for android devices released on Friday. Many players have reported they have lost their levels.
Please provide your mom's player ID so the team can look at her account to try to correct this problem.
She needs to go to her profile in the game and double click on the King symbol and her number will show.
Make sure she always logs into the game using her email address and King password. That way her levels and gold bars will always be stored on the King server.
Answers
I have the same problem ID number 1798984219
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0 · Helpful Woah! Sweet Love HahaSame problem here on Android....
User ID: 8841806549
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0 · Helpful Woah! Sweet Love HahaI have accepted the privacy policy and now I have gone back to level 62. I was on a much higher level of about 1,072.
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0 · Helpful Woah! Sweet Love HahaDoes everyone realise that the resolution of the game is worse than before?
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0 · Helpful Woah! Sweet Love Haha@Allend Hi and welcome this has happened to a few people this week. I believe the game team are going to need to look at this tomorrow when they are back in work. Please Post your Game ID on here and i will tag @debrichmond she will provide you some more information when she knows what is happening
Thanks
A guide to help you locate the different areas in the community!Β
International CornerΒ Β FR / Β ESΒ /Β Β DEΒ
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0 · Helpful Woah! Sweet Love HahaAnd I see a lot of issue in this game after update, which makes me feel very uncomfortable when playing!
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0 · Helpful Woah! Sweet Love HahaI'll bring this to the attention of the CMs. I don't know how your discussion disappeared @NamTruong2001.
Are you playing on an android device? I am and I'm not having the problems you are.
Would you tell me what device you are using, the version of the game and your player ID?
Have a question about Blossom Blast?πΉClick HERE for answers!
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0 · Helpful Woah! Sweet Love HahaDas gleiche bei mir...
ID 1022405832
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0 · Helpful Woah! Sweet Love HahaHello @Allend
As @Freddy_Falkner wrote, the tech team will need your player ID.
Go to your profile in the game and double click on the King symbol. It will change to your player ID.
This problem was caused by the new update released on Friday. The game team will address the issues after the weekend.
Have a question about Blossom Blast?πΉClick HERE for answers!
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0 · Helpful Woah! Sweet Love HahaHello @Aleks1233
Normally what @firebombmarkus asked you to do would help, but it may not this time since you mentioned she updated her apps.
There was a new update for android devices released on Friday. Many players have reported they have lost their levels.
Please provide your mom's player ID so the team can look at her account to try to correct this problem.
She needs to go to her profile in the game and double click on the King symbol and her number will show.
Make sure she always logs into the game using her email address and King password. That way her levels and gold bars will always be stored on the King server.
Have a question about Blossom Blast?πΉClick HERE for answers!
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1 · 1Helpful Woah! Sweet Love HahaWe'll try and get some answers for you after the weekend. I know it's frustrating.
Have a question about Blossom Blast?πΉClick HERE for answers!
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0 · Helpful Woah! Sweet Love HahaMy ID 3021156156
And I want the previous one, not the version I've captured.
I am playing om mobile and everything is not smooth like before. No leaderboard, everything is too big, and waiting for a life is too short.
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0 · Helpful Woah! Sweet Love HahaThank you @NamTruong2001 and everyone else. I've reported your different problems and the CMs will see it first thing Monday.
Thank you all for your patience while we work through this.
Have a question about Blossom Blast?πΉClick HERE for answers!
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0 · Helpful Woah! Sweet Love HahaThanks for the heads-up π @debrichmond I wasn't aware of that issue.
Level search box - Candy Crush Saga
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Portal to navigate between levels - Friends Saga
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Shake Piggy Bank - Friends Saga
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1 · Helpful Woah! 1Sweet Love HahaBom dia.
Meu progresso foi perdido ontem tambΓ©m.
ID 1999647615
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0 · Helpful Woah! Sweet Love Haha