Is anyone else having trouble with the game loading? Mine will only load to 93%

kmjagan

Is anyone else having trouble with the game loading? Mine will only load to 93% for the last 2 days

debrichmond

I'll report it again and get back to you.

Edited: This problem has been reported. I'll let you know what will be done.

Lola_Pop

Hello Blossom Blasters,

Thanks for your patience. We know it's taking a long time and we're really sorry. Right now we cannot find a permanent fix for this, and we're not sure when we will. These steps are helping some of our players:

• Playing in another browser (e.g if you are using Microsoft Edge for example, then try Google Chrome). Our games support Google Chrome, Mozilla Firefox , Microsoft Edge and Opera.). 
• Visiting this link for help in clarifying whether your browser is indeed all up to date.  If the browser is not up to date then simply click on the Update button to install the latest version. You can also double-check on this page if your browser is optimized. Your browser should score at least 450 points, if it doesn’t then please look at the list above and download a different browser. Google Chrome is usually the most up to date and well maintained.
• Closing all extra tabs and other programs whilst you play as these can often negatively impact the browser performance. 
• Making sure you clear the cache regularly.
• Playing in an incognito window
• Downloading the app from your Apple or Android app stores and syncing your levels

That's all we can tell you for now- I'll come back as soon as we get some news from the team in the Studio!

Annie-Lou_Lou

I've experienced same problem as others here. Either screen stays white or new screen stays orange. I've restarted iPad mini. Same problem. Can't delete and reinstall as I will lose progress and I'm on level 130 or thereabouts. It's been doing this for about a week. Have deleted other apps too.  I have 2.9GB available on system of 10.9GB.  Help

Wunderbaum

Hi Annie-Lou!

Do you have the game connected to Facebook or Kingdom? If yes then you can progress with un-installing the game, reboot your device, then re-install the game.

If you didn't connect the game to Facebook/Kingdom then I suggest you do a backup of the game data - for instance iCloud if you have iPhone or iPad. After backing up you can then progress with un-install-reboot-re-install and then finally restore your game data from iCloud.

Cheers :-)

Max-3

I've tried reloading and it doesn't fix the problem.

MGjorgjievski

When I start level 165 there are no flowers no weeds and it says "no moves retry" 

Tony_Mc

Hi, please check the main thread here https://care.king.com/en/blossom-blast-saga/blossom-blast-issue

Tony_Mc

Please check here https://care.king.com/en/blossom-blast-saga/blossom-blast-issue for the main thread

BarbR

Hi Annie-Lou!

Do you have the game connected to Facebook or Kingdom? If yes then you can progress with un-installing the game, reboot your device, then re-install the game.

If you didn't connect the game to Facebook/Kingdom then I suggest you do a backup of the game data - for instance iCloud if you have iPhone or iPad. After backing up you can then progress with un-install-reboot-re-install and then finally restore your game data from iCloud.

Cheers :-)

I have this same problem as of last night and I tried uninstalling, rebooting my device and reinstalling to no avail. I tried accessing through FB as well. Nothing. What gives??

Mysticdragon

Hi, tried several times to play this on my computer through King.com and not once has it let me play it, comes up saying error, and other messages

Freddy_

@Mysticdragon Hi and welcome, Please check your device and game are up to date and clear your browser cache entirely. log out and restart your deivce and then log back in and see if this resolves your issue.

If not try a different browser to see if this helps

I have just tried on google Chrome and loads no issues for me on a windows 10 PC. Although takes about a minute to load

Thank you

Mysticdragon

I have windows 8/8.1 on my computer and always use Chrome browser, can play most other King.com games just not this one or Pet Rescue

Freddy_

@Mysticdragon Hi, As i do not have win 8 i cannot comment but it should work on your device. The only thing you can do with browsers is to make sure they are fully up to date and clear the cache. There is nothing more that can be done regarding getting them at optimal performance. have you tried on a different browser to see if that helps.

PRS i do have issues with and have to keep clearing cache to get it to load sometimes . just keeps happening on that game for some reason

Thank you

Mysticdragon

done all that, still does not work nor does Pet rescue

NamTruong2001

Yeah, this game on pc does not allow me to play when I log in.

@Freddy_Falkner your should log in again to recheck again, or you still think we are making a joke.

planettv

I'm also getting this message when trying to play the game on king.com: We are experiencing an error and doing our best to fix it. Please try again in a moment.

I know I can play the game on mobile, my only other option, but I figured since it was on king.com I would try it again and see if I wanted to play it. I know from this thread, https://community.king.com/en/blossom-blast-saga/discussion/321674/this-is-on-my-games-for-desktop-for-blossom-blast-saga-nothing-works-to-make-it-work-help-to-load#latest, that it was being looked into, but that was back in December 2020 and still the message remains. I use Chrome but did try the game in Edge and got the same message.

debrichmond

I'll report it again and get back to you.

Edited: This problem has been reported. I'll let you know what will be done.