Canot use gold

anuradap

Hi

I am from Sri Lanka. Cannot use Gold . Cannot save game... Canot send lives .. All tose happened after my level 2000 level up please help me

DieOmimi

Hi @anuradap welcome to our community in the Blossom Blast Saga forum.

I'm sorry there are bugs in your game.

Can you tell me which platform you're playing on and which version of your game is installed? Thanks.

anuradap

https://community.king.com/en/blossom-blast-saga/discussion/comment/2390234#Comment_2390234

I am playing it witj my phone i 7+ and game is upto date

DieOmimi

Hi @anuradap then it's strange that you have this error. 

Please try the following standard troubleshooting: 

- clear the cache (Attention: Do not delete on data otherwise you will lose all boosters)

- Force all apps to close and turn off your device to leave it off for a minute.

After turning on the device, check if the game is working again.

What happens when you press "Play on for 0 Gold Bars"? Does the game offer you to get 5 moves for free? Or do you get an error message?

anuradap

Dera DieOmimi

Just did all the you said .. Game is still same.. When i purchase its said erro.. When i save my progress it said no connection .. But 100% my internet connection is ok.

DieOmimi

@anuradap how do you save your progress? Do you have a King account or do you use a Facebook account?

anuradap

I think king account .. Not in facebook ..

DieOmimi

@anuradap then at the moment I have no idea why it doesn't work for you. Where do you live, in which country?