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Just when level 6520 has been released, there is no music played, even it's turned on. What is going on? Where is the melody of this game?
My device is always up-to-date. There is no way that the music has been muted for a month just because of someone else's device problems.
This must be due to your device. For me, everything has been as it should be since the last update. There are also no more comments from the others that the music is missing.
It's been a month and there is still no music. What's wrong with King?
It's 1 month now. Did the studio delete it from the game?
Do it multiple times but it's no use.
On both platforms? Have you tried unmuting and turning it back on? In between, you should close and reopen the app.
yes, it's exactly version 179.0 and it's still being muted.
Du you have version 100.179.0? What happens when you turn on the music, turn it off and repeat it?
I still don't see anything changed. The music is still muted.
With the new update to version 100.179.0, the bug has been fixed.
Hmm, I find this really strange because both sound and music work for me. I'll ask our CM if she can ask in the studio that maybe only certain devices are affected. My Android device is Android 9 and 13 and my laptop is Win11.
I assume that the speaker of your devices is not muted.
My memory device is completely fine. I even keep closing and opening the app and the result is still the same. This community does not allow us to upload video so I can not put the evidence here.
Hi @NamTruong2001 That's weird. Have you ever tried to do our standard bug fixes:
Memory: Do you have sufficient memory on your device? King recommend having at least 2GB free. If you have less than this be sure to free up some memory to enable the game to run as smoothly as possible. Cache: Clear cache Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.
I use Android 12 and Windows PC and music is also not played in both platform even turning it on except sound.
Hi @NamTruong2001 I also have the new version 100.178.0 installed and I have sound and music playing (although I had actually turned it off). I then turned on the sound and music and restarted my app and the music continues to play. I play on Android and Windows11, so I couldn't find the error on these platforms. On which platform does this happen for you?
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I have… Blossom Blast Saga Candy Crush Soda Saga Candy Crush Jelly Saga Candy Crush Friends Saga Pet Rescue Saga
Hello, I'm having trouble with level 103. No matter what I do, I can't win. When I tap on the chocolate fish power-ups, instead of helping, they move to unnecessary chocolates and prevent me from winning. Please address this so I can pass this level.
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hello Virginie
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
