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Error Message - Keep getting error message that there is no valid user ID

Marie_Coppla
Marie_Coppla Posts: 6

Level 2

edited December 2018 in Support

Cannot send requests. Keep getting error message that there is no valid user ID. Been having this problem for a couple on months.

Describe your question in more detail here (at least 40 characters please)

Best Answer

  • JustPlaying
    JustPlaying Posts: 4,196
    Answer ✓

    are you able to try on a different device? Did you follow all the instructions in the FAQ? cleared cache and reinstall?

«1

Answers

  • Marie_Coppla
    Marie_Coppla Posts: 6

    Level 2

    I am logged in with Facebook. I am playing on I Phone. This happens all the time. Don’t know what is causing this . It is a little annoying.

  • JustPlaying
    JustPlaying Posts: 4,196

    Are you logging in with a King or Facebook account so your progress is saved?  You may need to clear your cache or reinstall. Please look at this guide for common fixes. iOS  

  • JustPlaying
    JustPlaying Posts: 4,196

    Hi Marie,

    I get that once and a while on android after I have sent my list lives and try to keep sending. It happened today once but then was fine.  On you IOS has it been happening every time for months or occasionally? Are you logged in with a Facebook account or King account (these save your progress)? 

  • Marie_Coppla
    Marie_Coppla Posts: 6

    Level 2

    Hi Marie,

    I get that once and a while on android after I have sent my list lives and try to keep sending. It happened today once but then was fine.  On you IOS has it been happening every time for months or occasionally? Are you logged in with a Facebook account or King account (these save your progress)? 

    Logged in with King via Facebook. Playing in I Phine 6
  • JustPlaying
    JustPlaying Posts: 4,196

    Are you logging in with a King or Facebook account so your progress is saved? Did you follow the guide? please click on this https://care.king.com/en/blog/article/is-your-game-crashing-on-an-ios-device

  • Marie_Coppla
    Marie_Coppla Posts: 6

    Level 2

    Playing on I Phone Six Plus. Have tried most of the fixes. Nothing has worked so far

  • JustPlaying
    JustPlaying Posts: 4,196
    Answer ✓

    are you able to try on a different device? Did you follow all the instructions in the FAQ? cleared cache and reinstall?

  • Marie_Coppla
    Marie_Coppla Posts: 6

    Level 2

    Tried everything. Nothing seems to work.

  • yunu
    yunu Posts: 2

    Level 1

    Me podrían ayudar con el error de mi ID ya tengo tiempo con esto y no se arregla ya borre datos cache lo reinstale y nada

  • Diamond_Lim
    Diamond_Lim Posts: 167,249

    Welcome to Sweet King Community! 👑

    Sorry for your reply because we can only use English on this game support community (also you can use Spanish/German/French Language on International Corner) that we can understand / help you on King Community. 😔

    Don't worry! You make sure to translate from your current language to English language first then you copy and paste with using English Language on Google Translate on next time as well. 😊

    Click on Google Translate 👈

    Have a nice and safety day! 😊

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