Edited to tell you I reported this. In the meantime, have you tried the usual troubleshooting things? Do you play on a computer instead of a phone, or both?
Web stopped updating levels so that I can't play further like Candy Crush Jelly anymore.
And this issue, it had been happening twice and this is the third time. Since the release of ep 82, the game always deletes levels when a new episode released and only gives back 1940 levels available.
I have the same problem with blossom blast saga for iphone, I was sent back to level 1940 after I updated to version 100.4.0.1 and have no available levels after that even though I have played so much more. Does that mean I’ve lost all my progress after level 1940? Also, how do I get the map to show me the newer levels again?
Please first try these troubleshooting things on your iPhone before I report this again: close out of the app; turn off your iPhone and wait for at least 10 seconds before restarting it; check for updates for the app; free up some memory if you can by clising unused apps or deleting some photos or videos; and clear the cache in your browser (Chrome, Firefox, etc); now log back into the game.
Let me know if this helps.
Have a question about Blossom Blast?🌹Click HERE for answers!
The Community Moderator said that the team found the fix and applied it six days ago.
So in order to try to see what is going on with your game, please provide the app version you are using of the game and the device you are using to play it. It would also be useful for them to have your player ID in case they need to look at your game.
You can find your ID by double tapping on the King symbol on your profile page in the game.
Thank you!
Have a question about Blossom Blast?🌹Click HERE for answers!
This problem was supposed to be corrected last week.
Did you try doing the troubleshooting things I mentioned in the earlier posts? If not then try doing this: close out of the app; turn off your phone and wait for at least 10 seconds before restarting it; check for updates for the app; free up some memory if you can by closing unused apps or deleting some photos or videos; and clear the cache in your game app or if using an iPhone then in your browser (Chrome, Firefox, etc); now log back into the game.
If after that you are still experiencing the problem, please provide the app version of the game you are using and the device you are using to play it. It would also be useful for them to have your player ID in case they need to look at your game.
You can find your ID by double tapping on the King symbol on your profile page in the game.
I am going to report that you are now also having this problem.
Have a question about Blossom Blast?🌹Click HERE for answers!
Hello again! I checked the game this morning and the problem was still occuring. But I read your post now and went to the game to find my player Id, and Voila I am back at level 2051! I am just happy I don’t have to replay 89 levels I already finished! So problem solved for me :) Thank you for the help Debrichmond!
Answers
I'll find out @NamTruong2001
Edited to tell you I reported this. In the meantime, have you tried the usual troubleshooting things? Do you play on a computer instead of a phone, or both?
Have a question about Blossom Blast?🌹Click HERE for answers!
- Report
1 · 1Helpful Woah! Sweet Love HahaWeb stopped updating levels so that I can't play further like Candy Crush Jelly anymore.
And this issue, it had been happening twice and this is the third time. Since the release of ep 82, the game always deletes levels when a new episode released and only gives back 1940 levels available.
- Report
0 · Helpful Woah! Sweet Love HahaHello @NamTruong2001 !
I'll ask the tech team about this right away (thanks for the heads-up, @debrichmond ❤️). Can you please confirm we're talking about Blossom Blast Saga?
Also, it would be very helpful to know the app version you're using.
🍭 Play Candy Crush Saga 🥤Play Candy Crush Soda Saga 👭Play Candy Crush Friends Saga
🍮Play Candy Crush Jelly Saga 🍏 Play Farm Heroes Saga
- Report
3 · 2Helpful Woah! Sweet 1Love Haha100.3.2 (Version of December 3, 2020)
- Report
1 · 1Helpful Woah! Sweet Love Haha@NamTruong2001 I was informed that the problem with the map is now fixed! You may need to close the app before the map opens up all the way.
Have a question about Blossom Blast?🌹Click HERE for answers!
- Report
1 · 1Helpful Woah! Sweet Love HahaHi.
I have the same problem with blossom blast saga for iphone, I was sent back to level 1940 after I updated to version 100.4.0.1 and have no available levels after that even though I have played so much more. Does that mean I’ve lost all my progress after level 1940? Also, how do I get the map to show me the newer levels again?
- Report
2 · 1Helpful Woah! 1Sweet Love HahaHello @Gil_G
Please first try these troubleshooting things on your iPhone before I report this again: close out of the app; turn off your iPhone and wait for at least 10 seconds before restarting it; check for updates for the app; free up some memory if you can by clising unused apps or deleting some photos or videos; and clear the cache in your browser (Chrome, Firefox, etc); now log back into the game.
Let me know if this helps.
Have a question about Blossom Blast?🌹Click HERE for answers!
- Report
1 · 1Helpful Woah! Sweet Love HahaI have tried all the troubleshooting but I still have no new levels, only 1940.
there are no new updates as this happened when I updated to the latest one, and yes I have double checked.
- Report
1 · Helpful Woah! 1Sweet Love HahaThank you for getting back to me @Gil_G
I'll report that this is still an ongoing problem.
Have a question about Blossom Blast?🌹Click HERE for answers!
- Report
3 · 3Helpful Woah! Sweet Love HahaAny new info about this? I see several has clicked your latest post as helpful so i expect I am not the only one with this problem still.
- Report
1 · Helpful Woah! Sweet 1Love HahaLet me check into this again for you @Gil_G
There's been some changes in the leadership and this may have been overlooked.
I'll let you know.
Have a question about Blossom Blast?🌹Click HERE for answers!
- Report
1 · Helpful Woah! 1Sweet Love HahaHello @Gil_G
The Community Moderator said that the team found the fix and applied it six days ago.
So in order to try to see what is going on with your game, please provide the app version you are using of the game and the device you are using to play it. It would also be useful for them to have your player ID in case they need to look at your game.
You can find your ID by double tapping on the King symbol on your profile page in the game.
Thank you!
Have a question about Blossom Blast?🌹Click HERE for answers!
- Report
0 · Helpful Woah! Sweet Love HahaHi!
I was around level 2039, now I return back to level 1940. Tried all the tutorials here with no success Appreciate any help
- Report
0 · Helpful Woah! Sweet Love HahaHello @jctolentino
This problem was supposed to be corrected last week.
Did you try doing the troubleshooting things I mentioned in the earlier posts? If not then try doing this: close out of the app; turn off your phone and wait for at least 10 seconds before restarting it; check for updates for the app; free up some memory if you can by closing unused apps or deleting some photos or videos; and clear the cache in your game app or if using an iPhone then in your browser (Chrome, Firefox, etc); now log back into the game.
If after that you are still experiencing the problem, please provide the app version of the game you are using and the device you are using to play it. It would also be useful for them to have your player ID in case they need to look at your game.
You can find your ID by double tapping on the King symbol on your profile page in the game.
I am going to report that you are now also having this problem.
Have a question about Blossom Blast?🌹Click HERE for answers!
- Report
1 · 1Helpful Woah! Sweet Love HahaHello again! I checked the game this morning and the problem was still occuring. But I read your post now and went to the game to find my player Id, and Voila I am back at level 2051! I am just happy I don’t have to replay 89 levels I already finished! So problem solved for me :) Thank you for the help Debrichmond!
- Report
1 · Helpful Woah! Sweet 1Love Haha