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Is anyone else having trouble with the game loading? Mine will only load to 93%
Best Answers
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Hello Blossom Blasters,
Thanks for your patience. We know it's taking a long time and we're really sorry. Right now we cannot find a permanent fix for this, and we're not sure when we will. These steps are helping some of our players:
- Playing in another browser (e.g if you are using Microsoft Edge for example, then try Google Chrome). Our games support Google Chrome, Mozilla Firefox , Microsoft Edge and Opera.).
- Visiting this link for help in clarifying whether your browser is indeed all up to date. If the browser is not up to date then simply click on the Update button to install the latest version. You can also double-check on this page if your browser is optimized. Your browser should score at least 450 points, if it doesn’t then please look at the list above and download a different browser. Google Chrome is usually the most up to date and well maintained.
- Closing all extra tabs and other programs whilst you play as these can often negatively impact the browser performance.
- Making sure you clear the cache regularly.
- Playing in an incognito window
- Downloading the app from your Apple or Android app stores and syncing your levels
That's all we can tell you for now- I'll come back as soon as we get some news from the team in the Studio!
Answers
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I've experienced same problem as others here. Either screen stays white or new screen stays orange. I've restarted iPad mini. Same problem. Can't delete and reinstall as I will lose progress and I'm on level 130 or thereabouts. It's been doing this for about a week. Have deleted other apps too. I have 2.9GB available on system of 10.9GB. Help
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Hi Annie-Lou!
Do you have the game connected to Facebook or Kingdom? If yes then you can progress with un-installing the game, reboot your device, then re-install the game.
If you didn't connect the game to Facebook/Kingdom then I suggest you do a backup of the game data - for instance iCloud if you have iPhone or iPad. After backing up you can then progress with un-install-reboot-re-install and then finally restore your game data from iCloud.
Cheers :-)
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I have this same problem as of last night and I tried uninstalling, rebooting my device and reinstalling to no avail. I tried accessing through FB as well. Nothing. What gives??Hi Annie-Lou!
Do you have the game connected to Facebook or Kingdom? If yes then you can progress with un-installing the game, reboot your device, then re-install the game.
If you didn't connect the game to Facebook/Kingdom then I suggest you do a backup of the game data - for instance iCloud if you have iPhone or iPad. After backing up you can then progress with un-install-reboot-re-install and then finally restore your game data from iCloud.
Cheers :-)
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@Mysticdragon Hi and welcome, Please check your device and game are up to date and clear your browser cache entirely. log out and restart your deivce and then log back in and see if this resolves your issue.
If not try a different browser to see if this helps
I have just tried on google Chrome and loads no issues for me on a windows 10 PC. Although takes about a minute to load
Thank you
