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Is anyone else having trouble with the game loading? Mine will only load to 93%

kmjagan
kmjagan Posts: 4

Level 1
edited September 2021 in Support

Is anyone else having trouble with the game loading? Mine will only load to 93% for the last 2 days

Best Answers

  • Lotus_Flower
    Lotus_Flower Posts: 6,870
    edited March 2021 Answer ✓

    I'll report it again and get back to you.

    Edited: This problem has been reported. I'll let you know what will be done.

  • Lola_Pop
    Lola_Pop Posts: 12,038
    Answer ✓

    Hello Blossom Blasters,

    Thanks for your patience. We know it's taking a long time and we're really sorry. Right now we cannot find a permanent fix for this, and we're not sure when we will. These steps are helping some of our players:

    • Playing in another browser (e.g if you are using Microsoft Edge for example, then try Google Chrome). Our games support Google Chrome, Mozilla Firefox , Microsoft Edge and Opera.). 
    • Visiting this link for help in clarifying whether your browser is indeed all up to date.  If the browser is not up to date then simply click on the Update button to install the latest version. You can also double-check on this page if your browser is optimized. Your browser should score at least 450 points, if it doesn’t then please look at the list above and download a different browser. Google Chrome is usually the most up to date and well maintained.
    • Closing all extra tabs and other programs whilst you play as these can often negatively impact the browser performance. 
    • Making sure you clear the cache regularly.
    • Playing in an incognito window
    • Downloading the app from your Apple or Android app stores and syncing your levels

    That's all we can tell you for now- I'll come back as soon as we get some news from the team in the Studio!

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Answers

  • Annie-Lou_Lou
    Annie-Lou_Lou Posts: 0

    Newbie

    I've experienced same problem as others here. Either screen stays white or new screen stays orange. I've restarted iPad mini. Same problem. Can't delete and reinstall as I will lose progress and I'm on level 130 or thereabouts. It's been doing this for about a week. Have deleted other apps too.  I have 2.9GB available on system of 10.9GB.  Help

  • Wunderbaum
    Wunderbaum Posts: 4,398

    Hi Annie-Lou!

    Do you have the game connected to Facebook or Kingdom? If yes then you can progress with un-installing the game, reboot your device, then re-install the game.

    If you didn't connect the game to Facebook/Kingdom then I suggest you do a backup of the game data - for instance iCloud if you have iPhone or iPad. After backing up you can then progress with un-install-reboot-re-install and then finally restore your game data from iCloud.

    Cheers :-)

  • Max-3
    Max-3 Posts: 3

    Level 1

    I've tried reloading and it doesn't fix the problem.

  • MGjorgjievski
    MGjorgjievski Posts: 0

    Newbie

    When I start level 165 there are no flowers no weeds and it says "no moves retry" 

  • Tony_Mc
    Tony_Mc Posts: 4,138

    Hi, please check the main thread here https://care.king.com/en/blossom-blast-saga/blossom-blast-issue

  • Tony_Mc
    Tony_Mc Posts: 4,138

    Please check here https://care.king.com/en/blossom-blast-saga/blossom-blast-issue for the main thread

  • BarbR
    BarbR Posts: 1

    Level 1

    Hi Annie-Lou!

    Do you have the game connected to Facebook or Kingdom? If yes then you can progress with un-installing the game, reboot your device, then re-install the game.

    If you didn't connect the game to Facebook/Kingdom then I suggest you do a backup of the game data - for instance iCloud if you have iPhone or iPad. After backing up you can then progress with un-install-reboot-re-install and then finally restore your game data from iCloud.

    Cheers :-)

    I have this same problem as of last night and I tried uninstalling, rebooting my device and reinstalling to no avail. I tried accessing through FB as well. Nothing. What gives??
  • Mysticdragon
    Mysticdragon Posts: 68

    Level 3

    Hi, tried several times to play this on my computer through King.com and not once has it let me play it, comes up saying error, and other messages

  • Freddy_
    Freddy_ Posts: 68,477

    @Mysticdragon Hi and welcome, Please check your device and game are up to date and clear your browser cache entirely. log out and restart your deivce and then log back in and see if this resolves your issue.

    If not try a different browser to see if this helps

    I have just tried on google Chrome and loads no issues for me on a windows 10 PC. Although takes about a minute to load

    image.png

    Thank you

  • Mysticdragon
    Mysticdragon Posts: 68

    Level 3

    I have windows 8/8.1 on my computer and always use Chrome browser, can play most other King.com games just not this one or Pet Rescue

Hey! Would you like to give us your opinion?

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