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DaddyO-2 · September 2022

I just started getting a white pop-up box saying ' I am always here but you should never see me' with a close button. Anyone else seeing this?

DieOmimi · September 2022

Hi @DaddyO-2 Welcome to our community in the Forum of Blossom Blast Saga.

Unfortunately, I can't explain to you what kind of pop-up this is. I've never seen it before and I haven't heard from other players.

Maybe you have a screenshot so I can look at it? Thank you very much.

DaddyO-2 · September 2022

Now that I asked about it it seems to have gone away. But I notice that whenever I start a new day after loading the daily booster my screen locks and I have to start the game ans restart. I want to re-install but afraid of losing the few boosters I've earned since reloading on my new phone.

DieOmimi · September 2022

Hi @DaddyO-2 please check your store for an update of the game first. Before a new installation, I would like to be explicit to you. You lose all boosters because they are stored locally. Only your progress and gold bars are secured on King's servers.

DaddyO-2 · September 2022

https://community.king.com/en/blossom-blast-saga/discussion/comment/2380125#Comment_2380125

And yet I need to reinstall because your product is not operating properly and that seems to be the only solution.

DieOmimi · September 2022

@DaddyO-2 have you checked if there is an update?

You can also try the following steps:

- clear the cache

- disconnect your device from the internet connection / go offline

- Turn off your device completely to keep it off for a minute

- after switching on, restore the internet connection / go online and wait a few seconds until you open the app again.

If you reinstall, you will lose all your boosters. Therefore, this should only be a stopgap.

Thank you for playing Blossom Blast Saga. 🌺

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