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Did the most recent update crash anyone else's game!! Mine is gone, levels, rewards, lives and friends!
My apologies to the people I've been supporting, I hope I find you again soon!
Apparently, the last message was posted twice (or was on hold for approval).
No what I meant was ic OK contacted customer service and got an email from them telling me to search YouTube
@WeaverFairy I'm sorry about that. I didn't expect this response from customer service.
Next time, please ask here in the forum. We can almost always help you. There are a lot of players here with a lot of experience.
If you have problems with another game, you can also ask me. I play all of King's games (sometimes more and sometimes less).
@WeaverFairy nice that you were able to log into your account.
Do you mean by your answer that you expected me to do how it works?ย
I assumed that every player logs in with an account or creates one to save the progress and therefore knows how it works.
Maybe next time you can ask, I'll be happy to explain. Then you don't have to search the net for answers.
We have a lot of players here in the community who can help. By the way, I'm also just a normal player and not an employee of the game. ๐
Finally managed to find a way of logging in thanks all back now. Would have been nice to have the advice from customer service when contacted though instead of being told to look on YouTube for the answers. ๐คฃ
I would log into my account if I could but there seems to be no way of doing so. I just have this completely new game with a new user name.
Hi @lynnepo @WeaverFairy warm welcome!
I was also logged out after the last update and should accept the terms and conditions. That's what I did and then logged back in with my account.
Nothing has been lost for me. My game progress, gold bars, and boosters were all back.
Please log back into the game. Then everything should be fine.
Me too. Just logged in got a message to accept new terms and conditions which I did and all my gold bars lives levels and aids were gone.
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I haveโฆ Blossom Blast Saga Candy Crush Soda Saga Candy Crush Jelly Saga Candy Crush Friends Saga Pet Rescue Saga
Hello, I'm having trouble with level 103. No matter what I do, I can't win. When I tap on the chocolate fish power-ups, instead of helping, they move to unnecessary chocolates and prevent me from winning. Please address this so I can pass this level.
Body
hello Virginie
Gold
๐ General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart:ย Force close apps and restart your device. Updates:ย Check that you have the latest game and device updates. Memory:ย Keep at least 2GB free storage for smooth gameplay. Connection:ย Use WiFi instead of cellularโฆ
