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Lost my level on my candy crush as i upgraded my phone and now goes lower levels...please help!

I had to do a back up on my cell today and now it has change the level on my new back up. i know that i have r4eally high level up. my facebook gives me an old level. i know i already played and passed the level showing on my pc

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Hi Rosa,

It looks like maybe you were not logged in with Facebook, not syncing or were logged in with a King accout. Try logging out then logging in with the King option (orange)

Please see this blog here for the steps to follow if you have lost your progress.

The Blog includes lots of steps on how to fix this problem yourself :-)

If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost Progress" as the reason of contact.

Many thanks

Accepted answers

All comments

Hi Rosa,

It looks like maybe you were not logged in with Facebook, not syncing or were logged in with a King accout. Try logging out then logging in with the King option (orange)

Please see this blog here for the steps to follow if you have lost your progress.

The Blog includes lots of steps on how to fix this problem yourself :-)

If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost Progress" as the reason of contact.

Many thanks

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