Error Message - Keep getting error message that there is no valid user ID

Marie_CopplaMarie_Coppla Posts: 6 Newbie
edited December 2018 in Support

Cannot send requests. Keep getting error message that there is no valid user ID. Been having this problem for a couple on months.

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  • Hey! Would you like to give us your opinion?

  • Marie_CopplaMarie_Coppla Posts: 6 Newbie

    I am logged in with Facebook. I am playing on I Phone. This happens all the time. Don’t know what is causing this . It is a little annoying.

  • JustPlayingJustPlaying Posts: 4,770 Video Creator

    Are you logging in with a King or Facebook account so your progress is saved?  You may need to clear your cache or reinstall. Please look at this guide for common fixes. iOS  


  • JustPlayingJustPlaying Posts: 4,770 Video Creator

    Hi Marie,

    I get that once and a while on android after I have sent my list lives and try to keep sending. It happened today once but then was fine.  On you IOS has it been happening every time for months or occasionally? Are you logged in with a Facebook account or King account (these save your progress)? 


  • Marie_CopplaMarie_Coppla Posts: 6 Newbie

    Hi Marie,

    I get that once and a while on android after I have sent my list lives and try to keep sending. It happened today once but then was fine.  On you IOS has it been happening every time for months or occasionally? Are you logged in with a Facebook account or King account (these save your progress)? 

    Logged in with King via Facebook. Playing in I Phine 6
  • JustPlayingJustPlaying Posts: 4,770 Video Creator

    Are you logging in with a King or Facebook account so your progress is saved? Did you follow the guide? please click on this https://care.king.com/en/blog/article/is-your-game-crashing-on-an-ios-device


  • Marie_CopplaMarie_Coppla Posts: 6 Newbie

    Playing on I Phone Six Plus. Have tried most of the fixes. Nothing has worked so far

  • JustPlayingJustPlaying Posts: 4,770 Video Creator
    Accepted Answer

    are you able to try on a different device? Did you follow all the instructions in the FAQ? cleared cache and reinstall?

    Accepted Answer

  • Marie_CopplaMarie_Coppla Posts: 6 Newbie

    Tried everything. Nothing seems to work.

  • yunuyunu Posts: 2 Newbie

    Me podrían ayudar con el error de mi ID ya tengo tiempo con esto y no se arregla ya borre datos cache lo reinstale y nada

  • Diamond LimDiamond Lim Posts: 34,566 Game Expert

    Welcome to Sweet King Community! 👑

    Sorry for your reply because we can only use English on this game support community (also you can use Spanish/German/French Language on International Corner) that we can understand / help you on King Community. 😔

    Don't worry! You make sure to translate from your current language to English language first then you copy and paste with using English Language on Google Translate on next time as well. 😊

    Click on Google Translate 👈

    Have a nice and safety day! 😊


    💍 Diamond Diaries Guides and Polls 💍

    👑🌟 Are you newbie? Learn more here! Need Gold Bars? Join here! Subscribe here on Tagging List of CCS, CCSS, CCJS, CCFS and Community Hub! Help to vote amazing idea's lists here! 🌟👑

  • yunuyunu Posts: 2 Newbie

    Could you help me with the error of my ID I already have time with this and it is not fixed, I deleted cache data, reinstalled it and nothing

  • Diamond LimDiamond Lim Posts: 34,566 Game Expert

    Welcome to Sweet King Community! 👑

    The connection issue is still under investigation as this is something we have been unable to reproduce!

    We have tested this on multiple devices with different operating systems, with Wifi and mobile data and we can't find the issue.

    Disclaimer - What can affect connectivity:

    - If you're commuting

    - If the area were you're located is not remote

    - if you are on VPN 

    - If your mobile data plan has reached the monthly allowance 

    So this is what we recommend:

    Android - Delete the game app and clear Google Play Store cache:

    1) Go to apps and find the app called 'Settings' 

    2) Locate the menu called 'Apps' 

    3) Scroll down till you find the 'Google Play Store' 

    4) From here click on 'Clear data' then clear cache. 

    Please notice that you will get a warning when clicking the 'Clear data' button - not to worry, it's just a reset. 

    5) Restart mobile and install the game and try connecting it to Facebook or King account.

    Apple devices - Clear Safari cache:

    - Disconnect the game from Facebook or King account (if connected).

    - Delete Facebook App if you have it installed.

    - Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari - (Super important).

    - Restart the device and try connecting the game back to Facebook/ King account so your progress can sync.

    Windows 10 - Reinstall the game app:

    -  How to reinstall!

    Facebook:

    - Try the steps here

    NOTE! Deleting the game app will mean that you will lose any saved boosters, lives your progress made on the Daily Bonus and other extra features.

    Player Support will only be able to replace any lost purchased items and if this happens to you, please contact our support team directly from the game app:

    - Open the game app

    - Select the cogwheel

    - Tap on the "?" mark

    - Scroll or search for "Purchases and Gold Bars"

    - Scroll down to the bottom of the page and hit "Contact Us"

    If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

    Have a nice and safety day! 😊


    💍 Diamond Diaries Guides and Polls 💍

    👑🌟 Are you newbie? Learn more here! Need Gold Bars? Join here! Subscribe here on Tagging List of CCS, CCSS, CCJS, CCFS and Community Hub! Help to vote amazing idea's lists here! 🌟👑

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