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No music?
NamTruong2001
Posts: 4,424 
in Support
Just when level 6520 has been released, there is no music played, even it's turned on. What is going on? Where is the melody of this game?
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Answers
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Hi @NamTruong2001 I also have the new version 100.178.0 installed and I have sound and music playing (although I had actually turned it off). I then turned on the sound and music and restarted my app and the music continues to play.
I play on Android and Windows11, so I couldn't find the error on these platforms.
On which platform does this happen for you?1 -
I use Android 12 and Windows PC and music is also not played in both platform even turning it on except sound.
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Hi @NamTruong2001 That's weird. Have you ever tried to do our standard bug fixes:
Memory: Do you have sufficient memory on your device? King recommend having at least 2GB free. If you have less than this be sure to free up some memory to enable the game to run as smoothly as possible.
Cache: Clear cache
Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.0 -
My memory device is completely fine. I even keep closing and opening the app and the result is still the same. This community does not allow us to upload video so I can not put the evidence here.
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Hmm, I find this really strange because both sound and music work for me. I'll ask our CM if she can ask in the studio that maybe only certain devices are affected. My Android device is Android 9 and 13 and my laptop is Win11.
I assume that the speaker of your devices is not muted.
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With the new update to version 100.179.0, the bug has been fixed.
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I still don't see anything changed. The music is still muted.
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Du you have version 100.179.0? What happens when you turn on the music, turn it off and repeat it?
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yes, it's exactly version 179.0 and it's still being muted.
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On both platforms? Have you tried unmuting and turning it back on? In between, you should close and reopen the app.
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