Why are My lives keeps on reducing even after successfully completing every level

hamnahamna Posts: 4
My lives keeps on reducing even when i complete a level 

Answers

  • Jelly JennyJelly Jenny Posts: 1,551 Community Moderator
    Hi @hamna :waving:

    Thanks for reporting! We're looking into this :+1:

    Just make sure you have the game up to date so you will receive all fixes to your game. Thanks for your patience 🙏


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  • Jelly JennyJelly Jenny Posts: 1,551 Community Moderator
    Hi again @hamna

    For investigation it would be amazing if you could give some basic technical information:

    - Game app version number
    - Make and model of the device you're using
    - Which Android operating system you're using (you should be able to find it from your settings)

    Also could you clarify if this happens all the time and when did this start happening. Thanks again! 

    Diamond Diaries Saga competition: Do you have a brilliant memory? Win Gold Bars here!
    Candy Crush Saga competition: Match the Candy character with their name and win Gold Bars here! 
  • hamnahamna Posts: 4
    Game version: 69.0.3
    Reslease date :28 oct 2015

    Device: 
    Model :SOV33
    Android version: 8.0.0

    Yes its happening from the start... I lost All my lives when i was on level 12. 
  • hamnahamna Posts: 4
    And i have noticed one more problem... When i did not complete a level..  My lives reduces by 2 or 3
  • Jelly JennyJelly Jenny Posts: 1,551 Community Moderator
    Okay, thank you so much for these details! I have sent a small compensation your way to make up for your trouble. 

    I recommend waiting for the next game app update and hopefully it will sort out the issue. 

    Diamond Diaries Saga competition: Do you have a brilliant memory? Win Gold Bars here!
    Candy Crush Saga competition: Match the Candy character with their name and win Gold Bars here! 
  • hamnahamna Posts: 4
    Thank you =) hopefully next update will resolve the problem 
  • Paula_BáguenaPaula_Báguena Posts: 32 Kingster
    Hello @hamna! My name is Paula and I work in Blossom development team, nice to meet you :chuffed: We're investigating this issue but apparently doesn't want to show up for us :cry:

    Are you still experiencing the problem? I'm wondering if it happens for all levels or only under certain conditions. Did you have network connection while playing? And last question: was it fixed after restart the app?

    It would be nice to have your game ID so we can investigate directly what happened on your account to get to lose lives even when you won the levels. Here you can see step by step how to check your ID: https://community.king.com/en/blossom-blast-saga/discussion/247657/what-is-my-user-id-and-where-can-i-find-it

    Thanks in advance!! :heart:
  • Paula_BáguenaPaula_Báguena Posts: 32 Kingster
    Hello @hamna! My name is Paula and I work in Blossom development team, nice to meet you :chuffed: We're investigating this issue but apparently doesn't want to show up for us :cry:

    Are you still experiencing the problem? I'm wondering if it happens for all levels or only under certain conditions. Did you have network connection while playing? And last question: was it fixed after restart the app?

    It would be nice to have your game ID so we can investigate directly what happened in your account to get to lose lives even when you won the levels. Here you can see step by step how to get the ID: https://community.king.com/en/blossom-blast-saga/discussion/247657/what-is-my-user-id-and-where-can-i-find-it

    Thanks in advance!! :heart:


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