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Lost progress
King_admin
Posts: 3,258 Level 3
in Support
Comments
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Hello @sirinozkan41 !
I missed your post and I'm so sorry!!
I've moved your post to a new discussion in order to help you better, I hope you don't mind.
It's very frustrating when you lose your progress that way, but luckily there are a few things we can try which will usually solve this issue. Please try the following steps in order:
1) Delete the Facebook app and the game app on your device - please note that unfortunately any saved lives and boosters you have stored on the device may be lost during this process.
2) Close all tabs in the browser and clear the browser cache
3) Turn off the device to clear the cache
4) Turn the device back on and download the game again from your App Store (but not the Facebook app).
5) Open your browser and log into the correct Facebook account (through the browser).
6) Open the game and reconnect it to Facebook.
7) Once you're connected you can reinstall the Facebook app and continue using it if you wish.
If these steps don't work then please come back to us- the Community is always here to help!
