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vixichick100_ · February 2020

Hi, logged on this morning to find that I've been reset to the beginning, I was on level 967, anyone know why

lulu13 · February 2020

Hi @vixichick100_ , I am not able to answer your question but i suggest you post it in the support section. I hope it gets resolved 😊

thieooo · February 2020

Have you try to reconnect to Facebook or King account? Or you could reinstall the game. Good luck!

Lotus_Flower · February 2020

Did your problem get resolved?

HHMH · February 2020

Did that to me a few different times

firebombmarkus · February 2020

Hi @vixichick100_ @HHMH and welcome to our adorable Community 😊 I am so sorry that you are experiencing this. Please follow the link below to see how to keep your game saved.

https://community.king.com/en/blog/discussion/247838/have-you-lost-your-levels-a-guide-on-how-to-keep-your-game-saved#latest

I hope this will help you. Let me know if you need more assistance. Have a wonderful day 🤗

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