Lives

tmunn111 · March 2020

I am not getting any lives! Why?

tmunn111 · March 2020

I keep sending friends lives but NEVER get any in return! Why?

mslakelady149 · March 2020

I don't get it. It's the same for me, why?

Lola_Pop · March 2020

Hello @tmunn111 and @mslakelady149 !

Welcome to our Community!!

I'm sorry to hear you don't receive any lives in the game. Do you play connected to Facebook or to the Kingdom?

tmunn111 · March 2020

I am connected through Kingdom and I’m able to send lives and I used to get lives 6 months ago all the time. I don’t know what has changed. I’ve joined the community.

Thank you,

Tricia

mslakelady149 · March 2020

Yup, I am connected through kingdom. That's what comes up when I press my icon, for blossom blast, my page says kingdom, all orange with yellow writing. ?? Thank you for trying to help me, Lola pop

Lotus_Flower · March 2020

Hello @tmunn111 and @mslakelady149

I understand your frustration because I don't get any lives anymore either. I figured all of the people who were matched with me stopped playing. Maybe @Lola_Pop has a better explanation.

Lola_Pop · March 2020

Hello buzzy friends!

Sometimes it's the awesome volume of lives sent by all our players across the network what causes this. In this case, there's little I can do- the game studios are looking into it but I cannot tell you when this will be solved.

But first, let's see if there is a connection problem which keeps you from receiving these lives. Here area few steps to troubleshoot most connection issues: First, try disconnecting your game from Facebook or Kingdom by logging out of the Settings menu. Now close all apps and turn off your device. Turn it off for at least 10 seconds, then turn it on again. Then check for updates to your device and apps.

Now clear the cache of the game in the following order: Settings> Apps> Game name> Clear cache. Make sure the time, date, and time zone are correct on your device as well. Make sure you are within range of a wireless router. If you are using mobile data, make sure that this is enabled correctly in Settings> Mobile data. Join the game again, reconnect to Facebook or Kingdom and try to request lives again.

I hope that helps, @tmunn111 @mslakelady149 and @debrichmond !!

e143slime8 · May 2020

I too have stopped receiving free lives. Started about 3 weeks ago. I can stinn send lives. I request new lives from Facebook friends but no longer get any.