Hi Carla- Thanks for posting on King Care. I am really sorry that you did not receive you rewards, I can understand your frustration. Let's make things right again :-) I would like to check your account so I have sent you a private message. Please click on the envelope icon on the top right hand corner on the screen. As…
Hi Carl- Thanks for posting on King Care. I am really sorry that you have been experiencing a problem passing level 1238. I can understand your frustration, we have not had any reports of a problem with this level. Please could you share a screenshot of the end of level on the board so that we can take a look? To add an…
Hi Tony- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your iPhone loading. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios It is possible that you may be playing on an older device, please see this thread for more…
Hi Gina- Thanks for posting on King Care. I am really sorry that you did not receive you rewards, I can understand your frustration. Let's make things right again :-) I would like to check your account so I have sent you a private message. Please click on the envelope icon on the top right hand corner on the screen. As…
Hi Liz- Thanks for posting on King Care. Well done for getting so far, you're doing great! You are in the right place to get some help on some of those trickier levels. The King Care community is full of avid players who can give you some tips on how to pass those harder levels :-) Thanks for taking the time to provide us…
Hi Kiran- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.As soon as you get back to me we can get this sorted :-) Have a…
Hi Tami- Thanks for posting on King Care. Welcome to the community. Boosters are currently non-transferable between platforms and devices.As they are items saved directly to your device's memory they can only be used on that specific device. This means that if you receive them on your mobile device you are unable to access…
Hi Philippe- Thanks for posting on King Care. Welcome to the community :-) Thanks a lot for your lovely feedback, we are glad that you love our games as much as we do. Have a sweet week!
Hi Jeffff- Thanks for posting on King Care. I am really sorry that you have lost your boosters, I can understand your frustration. Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these…