Cezdiamond

Community Manager

Comments

  • Hi Ahmed- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have a…
    in please please help lost my all levels Comment by Cezdiamond March 2017
  • Hi Katja- Thanks for posting on King Care. I am really sorry that you did not receive your rewards, I can understand your disappointment. I would like to check your account so I have sent you a private message. Please click on the envelope icon on the top right hand corner on the screen. As soon as you get back to me we…
    in Did not receive price Comment by Cezdiamond March 2017
  • Hi- btterswt18 I have sent you a message in King Care too :-) 
    in Boosters Comment by Cezdiamond March 2017
  • Hi Jenilouise- Thanks for posting on King Car.e I am really sorry that you have been experiencing a problem connecting your game to Facebook. Please try the following steps, in order to solve your issue and reconnect the game: - Please make sure that the game hasn’t been blocked on Facebook. Go to Facebook >> enter “Candy…
    in Candy Crush Soda won't connect to Facebook and restarting reset me to level one. Comment by Cezdiamond March 2017
  • Hi Janet- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have a…
    in I logged out of facebook and lost all my progress. I was on level 101 and now I'm back to level one. Comment by Cezdiamond March 2017
  • Hi Duane- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your device crashing. I can understand your frustration. Let's try and get you back on track :-) Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android Please…
    in Why is it crashing Comment by Cezdiamond March 2017
  • Hi naadira56- Thanks for posting on King Care. I am sorry that you have been experiencing a problem connecting your game to Facebook. Let's try and get you back on track :-) Here are a few steps which should improve your gaming experience: a. Go to Settings > system > advertising id. Now make sure the Advertising ID switch…
    in Sorry, you don't have access to the kingdom right now Comment by Cezdiamond March 2017
  • Hi Garry- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your device crashing. Let's get you back on track :-) Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android Please also see our list of recommended devices to…
    in Getting kicked out of game Comment by Cezdiamond March 2017
  • Hi Patslastblast- Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading your games. I can understand your frustration. Let's get you back on track :-) Have you tested the game on a different browser? Please can you follow our troubleshooting steps…
    in Your site says I need adobe flash player, but it is already installed, but the game fails to load Comment by Cezdiamond March 2017
  • Hi Mimanocyn- Welcome to King Care. I am very sorry that you are experiencing a problem with your Gold Bars, these should never go missing. I would like to check your account so I have sent you a private message. Please click on the envelope icon on the top right hand corner on the screen. As soon as you get back to me we…
    in I lost my gold bars. Comment by Cezdiamond March 2017
Avatar