Cezdiamond

Community Manager

Hi Janie- Thanks for posting on King Care. I am really sorry that you did not receive your Gold Bars. I can understand your disappointment, let's make things right again. I would like to check the transaction details so I have sent you a private message. Please click on the envelope icon on the top right hand corner on the…

Hi Jerry0958- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)…

Hi Bell- I have sent you a private message through King Care :-) 

Hi Ellen- Thanks for posting on King Care. If you played whilst logged into the Kingdom or to Facebook then your levels, and in game items will have been saved. Please simply log in again and you will find yourself able to continue from where you left off from :-) Let me know if you need a hand. Have a lovely week! 

Please could you try these steps: - Log out of Facebook in Candy Crush Saga -Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data -Turn off the device and wait about 30 seconds to clear the cache -Open Safari and log in to the correct Facebook account through…

Hi nic99- Thanks for posting on King Care. I'm delighted to see that you've discovered the latest and most exciting adventures of Stella and friends in Bubble Witch Saga 3. As soon as you run out of lives then you are given the option to ask your friends to send you some help or use the lives which have already been sent…

Hi William- Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading your Candy Crush Saga. I can understand your frustration. Let's get you back on track :-) Please can you follow our troubleshooting steps here:…

Hi Laura- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your iPad loading. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios It is possible that you may be playing on an older device, please see this thread for more…

Hi there- Thanks for posting on King Care. Let's see if we can get you back on track. Please check to see if there are any updates available for our game and for your device: - Open the App Store. - In the bottom right, there is a button labeled 'Updates'. - If you tap here, all your installed apps will show up.You can…

Hi there- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your device crashing. I can understand your disappointment. Let's try and get you back on track. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android Please…