Jelly_Jenny

Community Manager

Comments

  • @Sukanta_Biswas Hi @Gweniebear23 :waving: If you're still having issues with retrieving your levels, please get in touch with out Player Relations Team through here. Make sure you select "Problems with game" as your topic and "Game didn't save" as your subtopic. I hope you're back on track soon! 
    in Lost levels Comment by Jelly_Jenny July 2019
  • @Elsa would you do me a favor and make a little video: - Opening the game app from scratch - When you're on the game map, turn the game to full screen from the same icon on the right upper corner - After doing that, minimize the game again from the same icon. Thanks 🙌 (You have replied to both threads, you can reply on one…
    in new "cinema design" 👎👎 Comment by Jelly_Jenny July 2019
  • @Elsa would you do me a favor and make a little video: - Opening the game app from scratch - When you're on the game map, turn the game to full screen from the same icon on the right upper corner - After doing that, minimize the game again from the same icon. Thanks 🙌 
    in Size ratio is no longer correct ? Comment by Jelly_Jenny July 2019
  • My advice would be whenever you cannot reach an item on the game board, turn the game into full screen. Then all the items are aligned in the same way as on other platforms. With the new unchangeable ratio 16:9 if you keep the game smaller than full screen, you may experience these issues. 
    in Size ratio is no longer correct ? Comment by Jelly_Jenny July 2019
  • @Deryck @Elsa Apologies I misspoke earlier - the black boarders weren't part of the pink cubes issue, but from now on the game keeps the cinematic 16:9 ratio even when it's not in full screen mode. This means the game will have black boarders to fill out the space. However the full screen mode will have the ratio without…
    in new "cinema design" 👎👎 Comment by Jelly_Jenny July 2019
  • So if I'm understanding correctly you use the icon to set the game to the smaller mode and then you readjust it yourself? Could you describe the crash? Do you mean the issue with the 3 slide panels (the boosters inventory, booster wheel and the trophy)? Sorry I misspoke earlier - from now on the full screen is the only…
    in Size ratio is no longer correct ? Comment by Jelly_Jenny July 2019
  • Hi @Werner_Cichy From now on, players adjusting the game app window freely may cause issues with ratio. But you should have fully functioning game ratios with the two size options that you can set from the top right corner. Here:
    in Size ratio is no longer correct ? Comment by Jelly_Jenny July 2019
  • Hi @pepperwiigs and welcome to Community :waving: I took liberty to edit your name of the idea so more players can see what it's about and upvote it :)
    in Bring back diagonal move! Comment by Jelly_Jenny July 2019
  • :star: :star: :star: Nicely done @RegalRenz! :star: :star: :star:
    in Behind the Scenes: Episode 51 - follow the diamond! Comment by Jelly_Jenny July 2019
  • Thanks for the feedback! @Foley1362 @"Pummy Raj" :star: :star:
    in Community Race 3.0 - are you the most brilliant racer? (FINISHED) Comment by Jelly_Jenny July 2019
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