JillyJill

Pro Player

Hello Dennis, Thank you for contacting King Care! I can suggest some threads to take a look at and try concerning your connection issues. I hope they help you. If not, we can try and get a King Care moderator to assist you with the account. https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android…

Hi Debra, Thank you for contacting King Care! I know if you're this far in the game you probably already know this, but this is all I can think of after replaying this level, is it possible you exited the game before it finished adding up the score? Or is it possible that you may have left a bomb to go to zero at the end?…

You're welcome for acknowledging! Congratulations on winning again! The pop ups are the most annoying nuisance in the game.

Hello Charlotte, Thank you for contacting King Care! Currently there are issues with the daily treat calendar. You can read more about it on this link: https://care.king.com/en/candy-crush-saga/candy-crush-saga-treat-calendar-not-working Sorry to hear this is happening, hope this helps! Jilly 

Hi eugene, Thank you for contacting King Care! I couldn't agree more. I believe the game studio is working on a fix for this because of the complaints. I will forward your suggestion onto the King Care Team so maybe they can 'reboot', so to speak, this issue with trying to get sugar drops without being forced back to your…

Hello Mike, Thank you for contacting King Care! The updates for Candy Crush are on every Wednesday. Hope this helps! Jilly 

Hello Alexandra, Thank you for contacting King Care! The email is most likely from King because recently they've been sending out random emails to win prizes. Can you tell me what email address it is from? Thank you! Jilly 

Hello venture16, Thank you for contacting King Care! There has been issues recently with the daily reward calendar. Please take a look at this link to understand further: https://care.king.com/en/candy-crush-saga/candy-crush-saga-treat-calendar-not-working Hope this helps! Jilly 

Hi Terry, Thank you for contacting King Care! You have to combine the 2 color bombs (freckle balls) in order to pass this level. So when they have color bomb + color bomb, you have to get them together and combine the 2 together to make a big explosion. Hope this helps! Jilly 

Hello Judy Fowler, Thank you for contacting King Care! PC version of the game is always 1 or 2 episodes ahead of mobile version. This has always been in effect. I'm sorry you can't collect new striped candies, I'm in the same boat. I often go to other levels, they collect striped candies but not as much as new levels.…