JillyJill

Pro Player

Comments

  • Hi Marikaiti, Thank you for contacting King Care! Have you checked your updates? It sounds like you need to go to your app store and update the game. Hope this helps! Jilly 
    in I FINISHED LEVEL 1100 AND IT DOESN'T GET ME TO THE NEXT LEVEL Comment by JillyJill May 2017
  • Hi Laurie, Do you login through facebook or king.com? What kind of device do you play on? Also, is it Android, Windows, iOS, Kindle? Can you tell me what happens when you login? Thank you, Jilly 
    in So SAD i lost all my levels Comment by JillyJill May 2017
  • I've alerted the King Care moderators to look into this for you, don't give up yet. They'll know what to do to get you back on track. So hopefully they get my message once they come in tonight. Hang in there! Jilly 
    in error validating access token Comment by JillyJill May 2017
  • In the meantime you can also try these threads... https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios Jilly
    in iOS Levels Out of Sync Comment by JillyJill May 2017
  • Okay Carrie, I will get a King Care Moderator to assist you as they are able to look into your account and do magic from behind the scenes, however, they are not in right now, but you should have a message by tomorrow. Thank you for your patience, Jilly 
    in iOS Levels Out of Sync Comment by JillyJill May 2017
  • Dear Ahmed, Are you still having this problem? I'm sorry for the delay but it doesn't alert me if it's solved I guess... Jilly
    in So SAD i lost all my levels Comment by JillyJill May 2017
  • Okay, go to your app store, the place where you downloaded the game, click on the app, click on update. Let me know how it works out for you, Jilly 
    in I have completed level 1115 in Candy Crush and it won't advance. Comment by JillyJill May 2017
  • Go to the homepage of Candy Crush, if it says Connect under Play, then you're disconnected so just hit the connect button. Also if you're already connected you can try logging out and logging back in by clicking your settings in the lower left, then click the cogwheel, and scroll until you see log out of Facebook. Hope…
    in Impossible to connect to facebook Comment by JillyJill May 2017
  • Hi Roxy, Thank you for contacting King Care! Hopefully you were connected either through Facebook or Kingdom (king.com)? Once you login through facebook or the kingdom all your progress will be saved otherwise if you weren't connected through either, I'd have to get a King Care moderator to assist you. Let me know how it…
    in I removed Candy crush app Comment by JillyJill May 2017
  • Hi Don, Thank you for contacting King Care! I can recommend a couple of threads but you said you followed all of the recommended steps :-( But I'll post a couple here, maybe something in those threads can help you, I surely do hope so! https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios…
    in No Facebook connection on any game on any IOS device Comment by JillyJill May 2017
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