JillyJill

Pro Player

Hi Sherri, Did you get a message from Leo possibly? It would indicate you have a message on the envelope in the upper right corner on this page. In the meantime I'll try to get Leo to respond to you. Thank you for your patience, Jilly 

Hello Hluliey, Thank you for contacting King Care! Have you played it through facebook or king.com? If you log into your Facebook account your progress for all king games should be restored, the same goes for playing on king.com. Also, if you reset your phone you'll have go to your play store and install the games again,…

Hi Ryan, I got an answer today, which is not good, from King Admin. Here is what they told me: "Hi all, We just got confirmed that Bubblegum Hill has been stopped in Candy Crush Soda Saga indeed, at least for the moment. As with all challenges and features, please keep in mind that it is possible that a feature or a…

Hi Daphne, This may sound odd, but I heard from a fellow super user that if you're logged in through facebook, go ahead and play level 1 go back out to reload the game and progress should be restored. Let me know if that works for you! Jilly

Hello Mica2204, Sorry to hear you're still having trouble with the gift boxes. They posted an update here https://care.king.com/en/candy-crush-soda-saga/cant-collect-gift-boxes-when-pass-a-level#entry_102464 The green answer is the latest update dated 4/17/17 supposedly it's been fixed. But please post the same thing you…

Hello Mandyscents, Sorry to hear you're still having trouble with the gift boxes. They posted an update here https://care.king.com/en/candy-crush-soda-saga/cant-collect-gift-boxes-when-pass-a-level#entry_102464 The green answer is the latest update dated 4/17/17 supposedly it's been fixed. But please post the same thing…

Hello all, Sorry to hear you're still having trouble with the gift boxes. They posted an update here https://care.king.com/en/candy-crush-soda-saga/cant-collect-gift-boxes-when-pass-a-level#entry_102464 The green answer is the latest update dated 4/17/17 supposedly it's been fixed. But please post the same thing you posted…

Thanks Tony Mc for the assistance I didn't even think of that about the email addresses, it won't happen again, I'll just give them the link to the King site where to check email. I wish us super users had that magic wand you guys have to restore progress haha! Thanks! Jilly 

Hi TammyBit, Thank you for contacting King Care! I've asked the King moderators the same question. I'm hoping they give me an answer soon because I'm pretty sure the majority of players love Bubblegum Hill, just for the fact it's a way to earn gold bars and hammers! I'll update once I get an answer. Thank you for your…

Hi Suzitain109, Thank you for contacting King Care! I've asked the King moderators the same question. I'm hoping they give me an answer soon because I'm pretty sure the majority of players love Bubblegum Hill, just for the fact it's a way to earn gold bars and hammers! I'll update once I get an answer. Thank you for your…