Hello Jim. If you did not have any FB account or Kingdom account connected, then normally your progress will be lost. You can go here Lost Levels to ask about this. There is a contact link on the bottom, so you just have to explain what is going on and they will help you as much as they can.Thanks for writing and have a…
Hello TerriLShafer. We can't handle these kinds of issues here in the forum, but you can go here Purchase Issues to get it resolved. Thanks for writing and have a good day!
Hello sespiritu. I am sorry to hear this, and I can give you the link to follow so you can talk to someone who can help you. Purchase Issues Again, I am sorry to hear this happened and good luck. Thanks for writing and have a good day.
Gail, we can not handle such requests here in the forum but you can go here Purchase Issues to ask about this. There is also a contact link on the bottom if you need more help. Thanks for writing and have a nice day. :)
Hello again Saulyte! How have you been? I have asked about this and the moves have been lowered. I still let them know about it for you, however. There has actually been a lot of chatter about this issue, so you aren't alone. Thanks for writing and I hope you have a nice day! Nice to see you again. :)
Hi Crys. Do you mean level 13 to 14? Are you playing on a phone or tablet? Sometimes when there is not enough memory on your device, this happens. You can also try closing the app and restarting it and try clearing the cache (History) on your device to free up space. We haven't had any other crashing reports, but I will…
Hello there Leigh. I will get this to the Moderator immediately. I am so sorry about this! Let me send it right away for you. In the meantime, can you try closing the game and re-launching it to see if that moves you on. Also, if you are connected to FB or The Kingdom, can you log out of either one and log back in? The…