MustardCyborg

Game Expert

Comments

  • Hi there, @Allyson_Weare I see you mentioned your levels get restarted when you exit Temu ads. So I can make some checks, please first send me your User ID: DO NOT TAP ON PLAY. Tap on "My Profile"/ "Account". In the upper part of the screen, there will be the King logo. Would you be so kind as to double-click on it,…
    in Temu Comment by MustardCyborg June 24
  • Thanks for reaching out, @scoutmomskf Since you're having issues recovering your account progress, please first send me your current User ID after you've logged in: Open your game Do not tap on Play Tap on My Profile/Account/Save Progress under the Play button Double-tap on the King icon in the top centre (above your…
    in email verification/reinstall Comment by MustardCyborg June 24
  • Thanks for the User ID and the additional information! This actually helps a lot! I'd have to share that your setup is the reason for the issues. The User Interface isn't scaled correctly due to your resolution and display scaling settings. What I recommend is, if possible, lower your resolution to 1920x1080 and see if the…
    in SMALL SCORE AREA Comment by MustardCyborg June 19
  • Hi there, @poo342 I see you're having graphical issues and I'd like to help. Please send me your account's User ID. To do that, just open your game and follow these steps: Tap on the Gearwheel icon. Tap on the left side profile icon. In the upper part of your screen, there will be the King logo. Would you be so kind as to…
    in SMALL SCORE AREA Comment by MustardCyborg June 18
  • Hi there, @Ingrid117 Since you haven't gotten your bake a cake rewards, please share your User ID so I can make some checks. To do that, just open your game and follow these steps: Tap on the Gearwheel icon. Tap on the left side profile icon. In the upper part of your screen, there will be the King logo. Would you be so…
    in No bonus received Comment by MustardCyborg June 18
  • Hi there, @estherl66! I'm sorry to see you're having this experience with frequently not being able to progress and play more levels. This happens when you reach the last level we have available. Our technical wizards in the Studio are always busy putting their finishing touches to more exciting levels which will be…
    in Why does my game keep stopping and I have to wait for new levels for a few days Comment by MustardCyborg June 16
  • Hi there, @DiThomp I'm sorry to see you haven't gotten Podium rewards. No worries, I've added the following to your account: 2 fish 2 switch hand 2 lollipop hammer 1 striped lollipop hammer 12h of unlimited lives 8h of color bombs 30min of fishes 4h coloring Candy 30min of striped candy 2 wrapped candy 1h of wrapped candy…
    in Podium rewards not given Comment by MustardCyborg June 16
  • Thanks for this information, @mruss10333 ! I've now added the following items to your account: 50 x Gold bars 1 x Color bomb Booster 1 x Coloring Candy Booster 1 x Double Delish Fish Booster 1 x Striped Candy Booster 1 x Wrapped Candy Booster 1 x Lollipop Hammer 1 x Cross Lollipop Hammer 1 x Illegal Switch 360 minutes x…
    in how do I get refund for game purchase I did not receive Comment by MustardCyborg June 15
  • Hi again, @trishbanda My apologies for the delayed reply! I see yo mentioned not seeing your boosters in-game as well. To address this, please consider the following: Force close all apps and restart your device, making sure to leave it switched off for at least 10 seconds Update your device to the latest version of iOS…
    in Notifications Comment by MustardCyborg June 10
  • Hi again, @Jasam2025 My apologies for the delayed reply. I can share that there's a known issue the team's currently working on regarding this. It's affecting multiple players as well. Please see our post about it below: In the meantime, please share your User ID so I can send you a small compensation for the…
    in My game keeps glitching Comment by MustardCyborg June 10
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